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SalaryJOB SUMMARY
At the guidance and in collaboration with the Manager Customer Development, this position is responsible for supporting the organization and maintaining customer relationships through regular communication with customers and key stakeholders. This individual will work closely with Business Development, Operations, Supply Chain, and Finance to drive customer initiatives. The role focuses on meeting site revenue and profitability objectives, and exceeding customer expectations for delivery and service. This role will otherwise support the MCD with maintaining product cost models, customer forecasting, and assisting Operations with customer communication strategies and recovery plans as needed. As a customer advocate, frequent internal and external communications will be required to ensure positive customer experiences while also maintaining corporate objectives.
ESSENTIAL RESPONSIBILITIES
- With support from Manager Customer Development and the extended team, effectively support customer objectives and wellbeing of sustaining programs in the NovelCath location.
- Review key program metrics to ensure profitability. This includes but is not limited to evaluating actual vs. assumed scrap rates, actual vs. assumed cycle times and actual vs. assumed bill of materials.
- In collaboration with the Manager Customer Development, work to develop proposals necessary to support these sustaining programs.
- Follow the quote during the steps of negotiations with the customer through completion.
- Assist with sales pipeline management by working with key sustaining customers to obtain an accurate 12 month rolling forecast.
- Communicate with internal and external customers in a cooperative and professional manner.
- Build sustainable relationships of trust thorough open and interactive communication
- Assist to help NovelCath meet sales order promise date(s).
- Complies with company, quality and safety standards, policies, and procedures
- Other duties as assigned.
listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions of this position.
QUALIFICATIONS
- Technical Bachelor’s Degree and 1-3 Years or more working in Class II and III medical devices (neuromodulation and cardiac assist
- Three years of Customer support in Medical Device or other regulated industry preferred
- Microsoft Project and general software skills required (Word, Excel, PowerPoint etc.)
- Excellent communication skills both written and verbal
- Multitasker
- Self-motivated
- Critical thinker
WORKING ENVIRONMENT
Work is performed in an office environment. The noise level in the work environment is usually moderate.
The work environment characteristics described here are representative of those an individual encounters
while performing the essential functions of this position.
EEO STATEMENT
Cirtec Medical Corporation is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer Cirtec Medical Corporation considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Cirtec Medical Corporation and all of its related companies fully endorse equal opportunity for all. Cirtec Medical provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process.
