Business Operations - Business Analyst Iii

Business Analyst III

Contract 12 + Months

Work Location: US - CA - Fremont (945550) (Onsite)

Our Client's IT Supply Chain is responsible for fulfilling all internal end user IT needs. We build integrated, scalable, and robust processes and systems to manage planning & inventory life cycle. We are currently looking for an experienced individual to support in day-to-day operation for master data management, tooling, and process.

Responsibilities:

Operation support

Monitor dashboard, adding incident tags, extracting data and report for tooling health. Proactively flag risk to the core team.

Proactively identify tooling issues in tasks and provide root cause analysis and prompt feedback for each instance.

Create and maintain tooling manuals (workflows, tagging, set up requirements and troubleshooting guide).

Update tooling configuration, system master data for team lead approval to support operation.

Provide Tier 1 on call support for Supply Chain tooling issue triage and troubleshooting.

Escalate Tier 2 issues to respective teams and follow up for resolution.

Monitor dashboard for all Tier levels to ensure all resolution time SLA are achieved.

Process Improvement Support

Value streaming as a process, identify opportunities for improvement and develop solutions for simple problems.

Monitor and report status. enhancement implementation.

Assist on projects to coordinate user acceptance testing (UAT), debugging and provide status updates.

Create and maintain process/training documentation (update WIKI) Assist with global process/tooling rollout.

Minimum experience needed:

5 year experience in Supply Chain, desired to be in areas of Product Lifecycle Management (PLM) or Master Data Management (MDM); System or Tooling Implementation experience Basic project management in system implementations, experience in user acceptance testing (UAT) Data analysis skills- using dashboards to analyze data and report to business Advanced Documentation (i.e Process flows creation, SOP documentation, training guides/manuals) Problem solving skill Experience working with cross functional partners

Desired Experience

PLM Tooling

Oracle Fusion, Agile, etc.

Bill of Materials management

Vendor management

Advanced in process flow visualization tools like LucidChart or Visio, Google Sheets/Slides Global exposure