Address
Form of workKnowledge and Experience:
Skills:
Key Accountabilities:
BI/ML/AI Infrastructure
Solution Delivery
Management / Organization
Client relationship and external relationships
Duties include but not limited to
Additional Statements:
- 10 years of implementation and operational sustainment of the enterprise Business Intelligence / Machine Learning services hosted on-premise as well as within cloud based IaaS, PaaS and/or SaaS environment (Microsoft Azure and/or Amazon Web Services) as well as BI systems supporting end user mobile solutions (network, endpoint, compute, IoT), and the associated real-time monitoring and complementary technologies.
- 10 years of supporting geographically dispersed 24x7x365 local and remote business development and operational teams, to meet or exceed stringent contractual/corporate Service Level Agreements (SLAs) reporting requirements (either enforced by laws and or contractual obligations)
- 5 years' of experience in implementing and supporting enterprise business intelligent platforms using Microsoft Power BI platform, Azure SQL Databases, Synapse Analytics, Azure Machine Learning, Azure Cosmos DB and Azure Data Explorer)
- 5 years' experience in corporate support function (platform managing multiple locations) and interfacing with decentralized team to supporting multiple locations within North American region.
- 5 years of supporting the enterprise adaptation of the NIST FIPS 140 & SP 800, ISO 27001/27002, CIS, PCI-DSS cybersecurity framework and implementation methodologies.
- 3 years' experience in transportation industry (all modes including bus, rail, marine and aviation).
- Knowledge/exposure to operational technologies and logistics solutions is a plus
- Experience in identifying technical feasibility and POC/testing/deploying innovative solutions.
- Develops and implements an infrastructure system in accordance with the enterprise architecture, cybersecurity policies (including but not limited to federal regulations and corporate compliance), and assures programs and operations are delivered on time and on budget and meet all SLAs required by the programs served by the infrastructure and enterprise applications.
- Must have an undergraduate degree from an accredited university or college in computer science/engineering, information technology, or a related field of study.
- Graduate degree from an accredited university or college in computer science, information technology or a related field of study is preferred.
- Active professional credentials in any three of the following: Azure Data Engineer Associate, Azure AI Fundamentals, Azure Data Scientist Associate, Customer Platform Specialty, or Power BI Data Analyst
Skills:
- Identifying, developing, and applying best practices in information technology, design, acquisition, policies, procedures, and principles necessary to ensure delivery of technology investments / contractual obligations.
- Designing, implementing, and evaluating information systems in complex organizations supporting mission operations and maintaining system performance.
- Collaborating with internal and PTA's Chief Information Security Officer to effectively implement and sustain a cybersecurity enterprise and to provide support in the development of the strategic direction to enable PTAs or KNA divisions to prepare for, detect, and respond to cyber-attacks.
- Exceptional time management and organizational skills.
- Excellent leadership skills to guide and inspire teammates and project partners.
- Excellent communication skills to interact with both stakeholders and team members.
- Exceptional knowledge of IT systems, database design (ERD and Modeling) and software development.
- Strong attention to detail.
- Ability to multitask.
- Ability to work under pressure and manage multiple projects/teammates at once to meet deadlines.
Key Accountabilities:
BI/ML/AI Infrastructure
- Adhere to and support evaluation of policies and procedures
- Cybersecurity for traditional IT environment as well as Transit Operational Technologies (to include SCADA systems)
- Address escalated BI/ML/AI related outages via helpdesk
- Maintain reliable infrastructure and real-time monitoring capabilities for business continuity
- Manage Vendor's responsibility and enforce agreed SLA
- Create and Upkeep Documentation for Services and Infrastructure
- Off-hour critical response team
Solution Delivery
- Support procurement and digital solutions leadership in evaluation of adherence to technical relationship with vendors
- Report on accountable projects and on-time deliverables
- Identify, present, and articulate infrastructure budget to Director/VP
- Evaluate and assess current state infrastructure against changing market trends to realize cost optimization.
- Advise budget, project and change control within the organization.
- Build an infrastructure/systems roadmap that will help define the technical business plan within KTA
Management / Organization
- Build and maintain a stable foundation to support business units reporting functions
- Load balancing team workload by understanding project requirements, prioritizing, delegating and tracking tasks, supervising work and providing guidance as required to ensure quality changes are released to production, and efficient achievement of department goals.
- Manage, leverage and interact with Keolis North America Digital Solutions to deliver objectives of the organization through project requirements, estimating, communicating project status, identifying resources gaps; identifying, prioritizing, and tracking tasks, providing guidance as required to ensure quality changes are released to production, and efficient achievement of department goals.
- Support and enforce client and vendor facing SLA's alongside procurement to avoid interruption in business continuity.
Client relationship and external relationships
- Accountable for infrastructure risk mitigation in support of contractual delivery of service to clients, compliance and other as needed.
- Act as a support business liaison with other workstreams and peers.
- Identify opportunities to improve delivery against the contract within the shareholder expectations to develop win-win outcomes for operator and client in accordance with our value of 'we commit'.
Duties include but not limited to
- Design, Manage, and Maintain Business Intelligence (BI) Machine Learning (ML) service infrastructure and the related database schema to enable real-time analytic and ML capabilities.
- Use industry best practices to provide a secure computing environment;
- Manage ticket escalations that require infrastructure change/release to address elevated outages and cyber incidents;
- Senior technical member of the off-hour critical response team;
- Help evaluating IT and software projects;
- Partner with other SMEs to provide solutions / Consult on best practices for delivering business development and operational data analytical objectives;
- Plan and Design solutions to introduce and increase systems & operational efficiency, stability, reliability and sustainability;
- Recommend solutions for information systems to support our clients in transforming their businesses, in line with best industry standards;
- Member of the onsite technical deployment teams during mobilization/demobilization efforts within the region
- Collaborate with cross-functional teams, peers and support / execute the shared services platform vision for IT services, in line with Keolis North America's CIO's vision.
Additional Statements:
- Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
- Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
- Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
- EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
- Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible
