Business Architect

• Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

• 
  How we lead

At 7-Eleven we are guided by our Leadership Principles.

• Be Customer Obsessed
• Be Courageous with Your Point of View
• Challenge the Status Quo
• Act Like an Entrepreneur
• Have an “It Can Be Done” Attitude
• Do the Right Thing
• Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

• 
  About This Opportunity

Job Summary:

Develops and champions the definition, implementation, and execution of the processes for the definition, maintenance, and conformance management of the Business Architecture. Responsible for the maintenance of the key Business Architecture deliverables, including business capabilities, value streams, process mapping and modeling, data modeling, and business use cases. Establishes and cultivates relationships within business units across the enterprise and IT to understand business processes and business drivers, business requirements, solutions strategies, alternatives, etc., being considered and/or implemented. Business Architectural leadership in the resolutions of inter-program and inter-project issues. Champions ongoing publicity and communication of the Business Architecture both within the information systems community and the Business unit.

Responsibilities:

• Provides overall direction, guidance, and definition of Business Architecture to effectively support business strategy
• Acts as a subject matter expert in the development of Business Architecture framework development, tool suite selection and design, and methodology development
• Apply and utilize business modeling methods to ensure results-oriented deliverables in a way that can be recreated and used as a corporate knowledge resource available to project level initiatives, and executive decision making
• Work with all levels of business leadership (including executive leadership) to document current and future state business capabilities and business requirements
• Leads senior management and leadership through the development of a Business Architecture plan for the line of business. Evaluate and present information that will facilitate effective and timely decision-making through written and oral communication materials that effectively summarize findings with recommendations
• Advise & guide senior IT leadership in ensuring IT meets each business group's desired capabilities
• Develop/refine Business Architecture artifacts/templates and create business capability roadmaps that span a 3- to 5- year time horizon; work with the business to integrate capability planning and roadmaps into their strategic planning and project implementations
• Collaborate with business leaders in providing input and capability information as inputs to develop business case for initiatives; leads these efforts in proactive engagements with business
• Conduct analysis to determine best path for solving business problems/opportunities through process improvement, systems enhancement, user training, and/or software procurement
• Functions as a liaison to Business and IT partners in order to gain a broad understanding of industry trends and innovations, and their impact on technology; Keeps abreast of technology, customer needs, and industry-related trends
• Engage with the Enterprise, Solution, and Domain Architects to assist with translating business capabilities to technical designs; collaborates closely with IT Architects to design optimal technical solutions to meet business needs while aligning with IT strategies
• Promotes and leads ongoing publicity and communication of Business Architecture within IT and the enterprise
• Participate and assist in developing regular Enterprise Architecture processes
• Consult with Industry Experts to provide guidance to IT/Business leadership on current industry trends
• Be able to speak to both business & IT strategic road maps to ensure alignment
• Gathers and validates business and technology requirements to establish scope and parameters of requirements and define project impact, outcome criteria, and metrics
• Collaborates with internal and external partners to ensure customer needs are met by reviewing requirements, status updates and associated issues; manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
• Initiates and manages risk assessment process to completion, which includes risk documentation and risk mitigation controls
• Establishes systems specifications and objectives, based on business requirements and cost effectiveness
• Develops and maintains process maps and data flow maps for business systems and makes plans to accommodate future work requests

• Maintains work plans, incident tracking, error tracking, and documentation required to effectively manage deliverables and expectations consistent with business requirements
• Coordinates and conducts user training sessions; develops and updates user documentation, written instructions, job aids, training guides, manuals and materials for users and applications meets with users to provide information regarding system changes and enhancements and to address any questions or issues
• Prepares complex reports, correspondence, and other documents; participates on assigned committees and task forces; attends meetings, conferences and training sessions for assigned projects
• Advises and guides business units in the process of developing system enhancements, ideas and work requests. Captures potential benefits to assist with prioritization
• Completes other duties, including special projects, as assigned by Management

Education Requirements:

• Bachelor’s Degree preferred in Management Information Systems, Computer Science, Business, or related field
• Business Architecture and Enterprise Architecture certification preferred (TOGAF and/or BIZBOK)

Experience Requirements:

• Experience with MS SharePoint, SQL and business process management tools preferred
• Must have 2+ years of experience with Business Process Modeling Notation 2.0 (BPMN 2.0)
• 8+ years of planning, analysis, and/or enterprise or Business Architectural experience
• Experience constructing business process models and process flows, constructing data flows and models, developing business capability models and value streams
• Expertise in creating business use cases and business scenarios with human-centered design, including developing personas, journey mapping, and leveraging Design Thinking principles

Skill Requirements:

• Demonstrated expertise with Word, Excel and other MS Office suite applications
• Excellent communication, organizational and interpersonal skills and the ability to research and resolve issues
• Strong facilitation skills for requirement elicitation and management communications
• Self-starter requiring minimal supervision
• Good understanding of business issues and technical implications
• Excellent understanding of client operations and systems
• Good problem-solving skills and attitude
• Ability to influence without authority
• Ability to handle diverse situations, multiple initiatives, and rapidly changing priorities
• Ability to present information, both verbal and written, in a clear and concise manner
• Ability to multi-task and track multiple efforts concurrently
• Ability to develop estimations, including the work steps and effort hours
• Good understanding of databases, development tools, infrastructure and software applications
• Ability to translate business requirement(s) into detailed technical documentation
• Experience with software deployment processes
• Familiarity with waterfall, agile and iterative software development lifecycles
• Ability to test thoroughly including boundary testing, negative testing, ad hoc testing and regression testing
• Ability to troubleshoot issues in the certification and production environments
• Understanding of organizational change management (OCM) to assist with adoption of system changes
• Ability to perform repeated bending, standing and reaching
• Ability to occasionally lift up to 40 pounds