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Form of workMontefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world.
Our award-winning IT organization seeks a Business Analyst on our new VMO team to focus on reporting and compliance aspects of our relationship with vendors we leverage for outsourced IT work. The person in this position will work with Montefiore resources and vendor staff to develop and provide reports relative to risks that may exist from legal, compliance, regulatory, security, audit, or contractual aspects that may impact performance.
This position requires work experience measuring VMO performance in an enterprise IT environment.
Responsibilities include:
- Analyze business processes and workflows.
- Identify stakeholders.
- Meet with users to identify needs and requests.
- Work closely with Montefiore and vendor team members to identify reporting and finance criteria to be met.
- Develop a strong understanding of SLAs and use measurement techniques to inform accurate reporting and manage financial results.
- Create and manage reports.
- Communicate with Montefiore leadership and vendor on vendor performance.
Depending on the Montefiore IT Department or project, responsibilities may further include one or more of the following:
• Quality Assurance responsibilities including the planning and execution of functional, regression, and user acceptance testing.
• Client Support
o Provide timely, effective, and professional customer support 24x7 on a rotating basis. Triage network, hardware, or workstation issues. Work with help desk and support personnel on escalated issues to identify problems and resolve them.
o Troubleshoot and analyze data to ensure that system is functioning as per user requirements.
• Create user training materials and/or participate in training users in the use of the new system.
• Document policies and procedures, allowing for consistency in practices.
• Operations - assist in managing capital project tools to ensure data accuracy and proper metrics reporting from budgeting through project completion & closure. This position will coordinate all activity required from Project Management Office, product support, implementation areas and others involved. Track workflow of all IT related documentation for capital projects. Work with Business Intelligence area to develop a reporting dashboard for capital expenditures and automate manual reports to reduce reporting cycle time.
Required experience includes:
- Experience reporting on vendor adherence to contracts.
- Experience monitoring vendor financial performance
- Experience determining and reporting on ROIs.
- Documentation of requirements and workflows.
- Quality Assurance and testing.
- Maintaining good relationship with vendors.
- Working with global vendors in an enterprise organization.
- Strong Excel and data analysis skills.
- Familiar with relevant business processes and workflows.
Bachelor’s degree or equivalent experience is required.
Preferred:
- Knowledge of legal, compliance, regulatory, security, audit, and contractual risk management in a VMO.
- Health care industry experience
Montefiore requires employees to reside in NY, NJ, CT, or PA, to be available to work in office as required, and to be vaccinated, including for COVID.
Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 216365 Salary Range/Pay Rate: $80,355.00 - $107,140.00
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.
Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.
Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
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