Business Analyst Intern

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
Internship Program Overview
At ServiceNow, we're looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the world across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to online learnings and dedicated Summer Coach to further grow their careers with us If you want to make work, work better, we want you.
Team Overview
Biz Ops (Business Operations) Team drives the strategy, planning, budgeting, execution, new product introduction (NPI) and Go To Market (GTM) Readiness, and Strategic program management for Global Operations and Monetization Organization (GOM). GOM owns company's monetization/pricing strategy and execution, New Product Introduction, Sales Operations supporting all routes to market including partner and services, Sales Process and Systems Transformation, and Biz Ops Services.
Biz Ops is connecting tissue across this large organization and engine that drives Servicenow's NNACV strategy and execution in partnership with different organizations of the company. Team comprises of talents with many years of experience in Strategy, Finance, Operations, NPI, Product, Sales, Engineering, Marketing, and IT organizations from Fortune 500 companies.
Roles and Responsibilities

• Drive strategy, planning, budgeting, and execution of the annual planning process under executive direction

• Create SVP + level executive presentation during planning and execution cycle
• Lead strategic planning, road mapping, and execution of different organizational projects
• Manage execution efforts in partnership with our operational, product, and cross-functional teams to ensure achievement of strategic initiative outcomes.
• Own project plan for cross-functional efforts and help define the project and program objectives, outcomes, and key success measures
• Develop and implement best practices across operating processes and teams

• Drive process improvement and effectiveness including troubleshooting operational issues as they arise
• Collect data input and conduct analysis to form recommendations and mitigation plan for the areas of potential risks and issues
• Create frameworks to help structure the team's thinking, drive visibility, and facilitate alignment
• Work closely with leaders across the organization to develop goals, objectives, and key results; develop systems for managing performance against those goals
• Support day to day operations and delivering on strategy and operational plans from the planning process against the organizational strategic priorities

• Build productive and positive relationships across the organization at all levels to drive influence

Qualifications

• Pursuing Master's degree in strategy, business, public policy, strategic operations, operations, finance, data science or related field from a top tier school and on track to graduate between Dec 2024-June 2025
• 2-4 years related work experience in managing programs across Corporate or functional Strategy, Planning, Product, Engineering, Sales, Business Operations, Sales Operations, Sales Strategy, Go-to-Market or interlinked functions, ideally in the SaaS and software industry.
• Can drive interlock across BU, Sales, and other GTM functions for offers during incubation, accelerate, and scale stages.
• Strong strategy, planning, budgeting, organizational, and multitasking skills
• Aptitude and ability to turn data into insights & actions.
• A problem solver with the ability to identify solutions to complex business issues.
• Must be self-managed, responsive, and able to work in a virtual team environment.
• Proficient in Microsoft Office skills, especially PowerPoint & Excel
• Intellectual curiosity, hands-on mentality, and phenomenal attention to detail
• Excellent listening, verbal, and written skills.
• Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.
• An ambitious, creative, goal-oriented, and customer-focused mindset.
• Ability to think big and deliver projects from conception through completion.
• Highly organized and efficient.
• Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment.
• A basic understanding of Cloud computing and SaaS offerings is a plus.
• Previous internship experience is a plus.

For positions in the Bay Area, we offer a hourly pay of $39.64, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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