Business Analyst

Business Analyst

The Population Health Management (PHM) department at Mass General Brigham aims to deliver health and healthcare for all by translating the evolving needs of the healthcare landscape into innovative solutions to better serve individuals, communities, and organizations.

In the healthcare industry, we are in a time like no other. Experts estimate that healthcare will evolve more in the next few years than it has in the last 50 years. We have seen governments, employers, and families struggle in the face of rising healthcare costs and a fragmented healthcare system. Patients and communities need more convenient, more affordable, and higher quality care.

We are building a team that can reimagine healthcare and design care models that meet the needs of the people we serve. We are bringing a fresh perspective and a unique approach to create impact for the greater good. By bringing together people from various disciplines and ideas from different industries, we’re seeking to address the complex challenges within our healthcare system and leaning forward into a new era of healthcare.

Under the general direction of the Program Manager, in consultation with the Senior Director and Medical Director, the Business Analyst for Care Continuum in Population Health Management (PHM) will provide project support for system-wide initiatives providing care continuum interventions for Mass General Brigham patients that are discharged. As an integral member of the Population Health Management Team, the Business Analyst is responsible for analyzing, supporting, implementing and monitoring high impact projects for the care continuum programs. This is accomplished through a collaborative process working with colleagues in the acute and SNF facilities and primary care interdisciplinary teams.

One of the key programs the Business Analyst will be assigned to support is the TCM (Transitional Care Management) service. This service supports patient transitions from inpatient to Skilled Nursing Facilities and to home. The goal of the service is to enhance and coordinate the delivery of patient care services along the continuum of health care and across multi-disciplinary sectors, addressing their functioning and well-being to prevent complications and avoid hospitalizations. Other initiatives include the SNF Collaborative, developing alternative pathways, and the MSSP ACO SNF 3-day waiver.

The Business Analyst is also expected to assist with initiatives beyond Care Continuum based on system priorities.

Provide Analytics and Visualization for Care Continuum and other areas

• Produce routine standard reports and contract deliverables, review to ensure data accuracy and troubleshoot, as appropriate

• Complete quantitative and qualitative analyses to support the objectives of assigned projects. This includes creating charts, graphs, and transforming information gathered into a format that is clear, accurate, and useful for facilitating decision-making.

• Support the development of key program questions to frame analytics; ensure data requested and analyses conducted answer the critical questions such as key program performance drivers and program expansion opportunities.

• Assist with ongoing efforts to track, report, and evaluate care continuum efforts using multiple data sources including claims and non- claims-based data.

• Work to improve visualization of current reports using existing tools and new tools as they become available.

Project Management Support

• Develop and manage all aspects of projects including scope, requirements, project plans, risk identification and mitigation plans, communication, and issue resolution.

• Assist with presentations and updates of findings, and make recommendations to internal and external stakeholders/leaders as needed for assigned projects

• Develop project related deliverables with minimal supervision including project plans, PowerPoint presentations, status reports, meeting minutes, issue/risk logs, and meeting facilitation documents.

• Present updates, findings, reports, and recommendations to internal and external stakeholders/leaders as needed for assigned projects.

• Conduct best-practice research and ad-hoc analysis for quality improvement initiatives.

• Develop methodologies for evaluating and tracking success.

• Manage the coordination of various workgroups, committee meetings, and other best practice sharing events.

Special Projects as Assigned

• Work collaboratively colleagues in different PHM content areas

• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

Foster collaborative relationships across the enterprise

• Establish contacts and strong working relationships with clinical and administrative leaders across Mass General Brigham entities.

• Participates in central and regional stakeholder, and external meetings as needed, as related to the SNF Collaborative, SNF Transitional Care Management, and MSSP ACO (3-day waiver)

• 
  Bachelor’s degree with at least 3 years’ experience in a healthcare setting

• Strong organizational and project management experience required.

• Strong PC / Microsoft application skills including Word, Advanced Excel, and PowerPoint.

• Strong quantitative, analytical, and technical skills relating to data management, analysis and presentation.

• Exercise self-awareness; monitor impact on others; is receptive to and seek out feedback; use self-discipline to adjust to feedback.

• Is honest, authentic, and straightforward when working with others.

• High degree of professionalism, discretion, and confidentiality with high emotional intelligence and a well-managed ego.

• A natural curiosity and energetic, creative, and collaborative approach to working and problem solving.

• Flexible and adaptable within a complex, multi-site environment with changing requirements, and ability to effectively cope with change, shift gears comfortably, and negotiate situations when the big picture is not clearly defined.

• Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization.

• Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization.

• Ability to effectively plan and facilitate meetings, both formal and informal

• Respect the talent and unique contribution of every individual, culture and ethnic group and treat all people in a fair and equitable manner.

• Ability to prioritize and resolve critical issues efficiently and effectively with minimal supervision.

• Strong time management and organizational skills, with an attention to detail, ability to work independently, manage and prioritize multiple tasks and projects, meet deadlines, and manage to schedule.

• High degree of initiative along with ability to act as a team player.

• Uses logic and a mixture of analysis, experience, and judgement to make sound decisions when faced with problems/barriers to moving projects forward

• Accountable for delivering high quality work. Act with a clear sense of ownership

• Excellent oral and written communication and presentation skills, with the ability to deliver presentations to a wide variety of audiences, develop multi-mode communications conveying a clear understanding of the unique needs of different audiences.

• Ability to work effectively at times of ambiguity and able to create clarity during early implementation stages.

• No direct reports

• No direct budgetary responsibility

• A hybrid work model with a mix of onsite and remote work. At least 2 days a month on-site at Assembly Row in Somerville MA. Potential for additional days meeting with practices and MGB staff. Requires travel locally to other Mass General Brigham sites. Reliable access to transportation to travel between sites for business purposes is required.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions.
  

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.