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Job Title: ServiceNow Business Analyst
Duration: 12 months
Location: 500 McCullough Ave, San Antonio Texas 78215 (Hybrid)
Job ID: #23-36914
Job Description
Neha Nahta
Technical Recruiter
Office: 973.967-3588 Cell: 973-382-0508
Email: Neha.Nahta@artech.com
360 Mt. Kemble Avenue, Suite 2000, Morristown, NJ 07960
Website: www.artech.com
Linkedin: linkedin.com/in/neha-nahta-b98955197
Job Title: ServiceNow Business Analyst
Duration: 12 months
Location: 500 McCullough Ave, San Antonio Texas 78215 (Hybrid)
Job ID: #23-36914
Job Description
- The Business Analyst III is responsible for helping business partners implement ServiceNow technology solutions in a cost-effective way by determining the requirements and communicating them clearly to teams.
- The Business Analyst provides general analytical support across the entire organization, and therefore should understand key business processes, key business drivers, and the short- and long-term direction of service management.
- During development, the Business Analyst will deal with issues and questions as well as provide support in implementing required changes.
- The Business Analyst III also performs user testing and supports quality efforts.
- Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes).
- Helps align technology solutions with business processes.
- Investigates and develops ideas and positions on technology and business issues.
- Analyzes customer's systems and operations to understand their strengths and weaknesses to determine opportunities for improvements.
- Develops, writes, and communicates business requirements for the implementation of ServiceNow.
- Creates user stories, use case diagrams, and value stream map.
- Develops user test cases and validates test results.
- May review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk.
- Ensures that business requirements have been met by the solution.
- Investigates problems and develops recommendations for resolution.
- Identifies risk associated with solutions and collaborate with IT resources for mitigation strategies.
- Develops communication materials such as presentations and written and oral communications.
- Research and identify best practices of ServiceNow implementation and administration.
- Establishes and maintains relationship with business partners to provide appropriate solutions.
- Keeps customers informed of problems, issues, and resolutions.
- Analyzes performance metrics to ensure customer satisfaction.
- ServiceNow end user and customer communication.
- ServiceNow end user and customer training.
- Bachelor's degree in Computer Science, Information Systems, Business, or another related field or equivalent work experience.
- Five or more years of relevant technical and business work experience.
- Requires experience/in-depth knowledge of business operations and systems requirements processes.
- Proficiency in (International Institute of Business Analysis) IIBA principles and practices.
- Accuracy, analytical skills, critical thinking, reading comprehension, active listening, speaking, judgement and decision-making, writing, detail, monitoring.
- Specific ITSM or ITIL experience and exposure
- Strong background as a Business Analyst
- Understanding of risk management and security
- Proficiency in Microsoft Office productivity tools (Word, Excel, PowerPoint, Outlook, Teams), reporting tools such as SQL Server Reporting Services (SSRS)
- Deep knowledge of ServiceNow implementation
- Proven experience of documenting Business Requirements, Functional Specifications, Test Scripts and Test Plans, and End User Training
- Experience using a structured SDLC or agile/scrum methodology required
- Leads testing for tool upgrades
- 5-plus years' experience in Service Management
- Must be able to independently design, develop, implement, manage, and support various projects
- Preferred Software and Other Tools: SharePoint, Microsoft Project, Microsoft Visio, JIRA, Confluence, etc.
Neha Nahta
Technical Recruiter
Office: 973.967-3588 Cell: 973-382-0508
Email: Neha.Nahta@artech.com
360 Mt. Kemble Avenue, Suite 2000, Morristown, NJ 07960
Website: www.artech.com
Linkedin: linkedin.com/in/neha-nahta-b98955197
