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SalaryMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
Across the globe, a diverse group of talented people obsess over the details building incredible devices and services. They come together to form Experiences + Devices, or simply E+D. Our job in E+D is to build the very best apps, services, and devices for customers to empower them to do their best work. No matter what that work looks like and where it happens – at home, at school, at their place of work, which could be a boardroom, storeroom, or operating room – and of course everywhere else, on the go. You may not have heard of E+D, but you have certainly heard of the products we work on, some of the most storied and successful technology – Windows, Office, Microsoft 365, Surface, and there is much more, like partnering with colleagues across the company on cutting edge security to today’s indispensable tool – Microsoft Teams. The work of E+D has never been more important, and each person contributes to the success of the larger organization and mission – the outcome of our work empowers others to achieve more.
The Real Time Communications (RTC) organization under Intelligent Conversation and Communications Cloud (IC3) is seeking an experienced Business Administrator to provide support to the RTC Executive Office. The ideal candidate is someone who can navigate and change directions quickly within a fast-paced environment and can embrace a challenge head-on with confidence, a calm sense of urgency, and a positive attitude. You must have a professional demeanor and a desire to remove barriers to ensure success. You must be highly detail-oriented, have multi-tasking skills, and practice consistent and timely follow-through. You must have high integrity and be able to handle confidential information appropriately. This role will report to the RTC Chief of Staff.
A successful candidate will have demonstrated work experience in a fast-paced environment, planning, organizational and time management skills, flexibility, ability to work independently and be comfortable operating with ambiguity, multi-tasking, meeting deadlines, changing direction in rapid response to a fluctuating work environment and prioritize among multiple projects with a dynamically changing workload.
Responsibilities
- Proactively managing an L4 manager’s calendar, making decisions on behalf of the manager to prioritize requests based on shifting business priorities to ensure accurate scheduling and appropriate allocation of time.
- Exceptional customer service and onsite team support
- Effectively communicate and build relationships with the business support community and business leadership in M365 Core and IC3
- Assist in M365-Core-wide events, team morale, and team event planning and coordination including invitations, room set up and catering. Assisting with onsite troubleshooting audio-video and technical issues.
- Assist with ad-hoc and routine ROB projects as needed.
- Provide proactive group support, including understanding, tracking, and closely monitoring operating budget expenses and purchase order creation, and on-site logistics (receipt, distribution, etc.).
- New Hire, Intern, and Vendor onboarding/terminations including all iCIMS and Employee Central functions, onsite office setup including computer equipment, space, office supplies, aliases, etc.
- Proactively manage headcount. This includes tracking, submitting requisitions, tracking changes, and partnering with recruiters.
- Space Planning and management - including office moves, site cleanup, keeping space maps updated, managing assigned/flex seating, scheduling PC recycle pick-ups, and coordinating closely with the IC3 space champ to ensure alignment.
- Be the first point-of-contact for all team administrative needs, sharing hybrid building coverage across the administrative team.
- Asset Tracking - Contributing to and overseeing planning, tracking, maintenance, and adjustment of equipment and equipment inventory based on stock requirements and business needs.
Qualifications
Required/Minimum Qualifications
- 2+ years Administrative, Business Support, and/or customer service experience.
- 2+ years of experience with MS products including Outlook, Visio, Word, Excel and/or PowerPoint.
- 1+ year(s) experience reviewing and managing administrative budgets (e.g., for events, morale, travel, training)
Additional or Preferred Qualifications
- 3+ years Administrative, Business Support, and/or customer service experience
- Associate's/Bachelor's Degree in relevant field (e.g. Business Administration, Human Resources [HR], Marketing, Communications, Psychology, Sociology) OR equivalent experience.
- Knowledge of corporate organization and culture and ability to navigate it successfully.
- Attention to detail-oriented with problem-solving and troubleshooting skills.
- Cross-team collaboration & organizational skills.
- Ability to be flexible, and work quickly and efficiently.
- Ability to react with appropriate urgency to situations and requests.
- Must be able to maintain confidentiality and always use discretion and judgment.
- Exercise sound judgment, tact, diplomacy, integrity, and professionalism in all communications.
- Knowledge of Microsoft internal tools such as Employee Central & MyOrder.
Business Support ATR-C - The typical base pay range for this role across the U.S. is USD $22.79 - $39.66 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $33.03 - $45.91 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
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