Business Account Manager

The main purpose of this position is to serve and support TEC's business customers through the selling of additional products and services, facilitating contract renewals and identifying new business opportunities within the designated market area. This role may also involve travel outside of the market area to pursue expanded sales. This job requires familiarity with telecommunications industry, business class internet service, and managed IT (Information Technology) products. A wide degree of creativity and latitude is expected. Requires excellent written and verbal skills.

ESSENTIAL JOB FUNCTIONS:

• Responsible for new sales and ongoing business development within the TEC business customer base
• Responsible for selling into the market (fringe or grant areas) to attract new TEC clients in a fast-paced and dynamic environment
• Responsible for customer and revenue retention for assigned accounts
• Responsible for exercising communication and negotiation skills to renew service agreements, retain business, identify customer needs, and promote company products and services
• Responsible for practicing and exhibiting concise and qualified closing skills to secure new or renewed business opportunities
• Responsible for obtaining and maintaining customer contact information within the company's operating system
• Accurately report sales forecasting, by updating and maintaining the CRM with customer notes, calls, meetings, and other related sales functions
• Broaden customer awareness and strengthen relationships to encourage the adoption of all appropriate solutions offered by TEC
• Be self-sufficient in the preparation and presentation of customer quotes and contracts for existing customer renewals
• Work diligently with the Sales, Customer Relations, and other departments to ensure customer satisfaction
• Attend functions such as chamber of commerce, Rotary Club, or industry events as a TEC representative
• Demonstrate a willingness and enthusiasm to learn and apply new sales techniques
• Work well with customers, vendors, the sales team, and other departments within TEC
• Provide ongoing and productive feedback to management regarding needs/campaigns that might increase sales and improve the customer experience
• Travel up to 50% should be expected
• May include additional duties as assigned

OTHER JOB FUNCTIONS:

• Special projects as requested by the Sales Manager.

Education/Experience - A minimum of two (2) years managing a client base in telecommunications or a proven track record of selling fiber or VoIP-related products in a new market is required. Must have demonstrated a successful track record of both new sales and contract renewal/upsell within a given territory, vertical, or other client base.
Knowledge/Skills/Abilities - A high school diploma is required, but an Associate’s degree is preferred. One or more years of computer experience required. Experience in Microsoft Office applications is beneficial. Good organization and communication skills, including maintaining and meeting various deadlines is essential.

Mental - Requires a normal degree of concentration and attention to specific details.

Physical - Requires walking/standing approximately 25%, sitting approximately 75% of time and lifting computer paper, and files weighing up to 20 lbs. approximately 2% of time; involves repetitive stooping, forward bending and crouching to retrieve office supplies approximately 2% of time; involves on-the-job travel approximately 50% of time, which requires a valid driver’s license, as well as adequate insurance coverage.

Environmental - Requires capability of performing essential job functions in established office environment under normal lighting and climate control tolerances.

Manual Dexterity - Requires use of hands and arms to use a personal computer, calculator, other general office equipment, and equipment related to telephone features.

Audible - Requires ability to communicate including personal conversations and telephone conversations.

Visual - Requires ability to read and interpret documents such as procedure manuals, work instructions, accounting records, computer screens, proposals, contracts, service orders, reports etc. and to operate office equipment.

Color Perception - Color perception is probably helpful in this position, but would not necessarily be required.

TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company. We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve. As a Business Account Manager, you’ll join an elite team that is connecting rural Americans with dedicated fiber broadband services.

With 100 years in business, TEC is an established innovative communications leader. In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high-quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee, and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time.

TEC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, or disability, or any other category protected by applicable Federal, State, or local laws, except where age and gender are essential bona fide occupational requirements, or where disability is a bona fide occupational disqualification. Furthermore, Equal Employment Opportunity will be provided for qualified disabled veterans and veterans of the Vietnam Era as well as other protected veterans. TEC is committed to the idea that all employees must be treated with dignity and respect. Each and every employee is expected to help maintain a nondiscriminatory workplace.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Commission pay

Experience:

• B2B sales: 2 years (Preferred)
• Telecommunication: 2 years (Preferred)

Ability to Relocate:

• Roanoke, AL: Relocate before starting work (Required)

Work Location: On the road