Builder Construction - Sales Support Coordinator

Interior Logic Group (ILG) is in the interior finishes industry and provides installation services to

homebuilders, multifamily owners, and big box retailers across the country. Interior Logic Group is the largest nationwide provider of outsourced design centers to homebuilders. ILG has over 4,300

employees, 225 locations, and a presence in 42 of the top 50 homebuilding markets in the U.S.

ILG supplies and installs the following to the residential and commercial builder trades: Flooring, Cabinetry, Countertops, and Window coverings.

Descriptive Summary

The Sales Support Specialist is responsible for receiving and processing incoming work orders, maintaining records, and compiling reports. This role will gather and translate all necessary customer and internal data to develop accurate and detailed orders that support successful installation. Also, will work in conjunction with branches, customers, and other internal teams, including but not limited to the account executive to ensure orders are completed promptly.

Essential Functions

• Clarifying all documents are accurate and are coinciding with design paperwork, bids, proposals, floor breaks, etc.
• Performs accurate and timely entry of customer selection into the order processing system.

• Calculates and enters initial pricing at the time of order creation.
• Identifies and escalates gaps in company and customer ordering information with an appropriate level of urgency.
• Research shortages and provide accurate details of all shortage issues.
• Monitors orders using system reports and communicates progress to leadership.
• Proactively communicates to resolve discrepancies in up-front data preventing accurate or timely order entry.

• Monitors and tracks customer orders to meet material lead times and ensure on-time delivery.
• Maintains customer rituals regarding selection, billing back-up, and order acknowledgments.
• Interacts with internal and external customers daily through clear and concise written and oral communication.
• Assists AE in reviewing job cost data to ensure accurate recognition of revenue.
• Enter job cost coding to reflect margin status.

• Investigates and resolve job cost margin discrepancies.
• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment by well-defined policies, procedures, and techniques.
• Work typically involves regular review of output by a senior co-worker or supervisor.
• Other as requested by management

Education & Experience

• High school diploma or GED equivalent required.
• Specialized skills training/certification may be required.
• 0-2 years of order entry and customer service experience preferred.
• Experience in a customer service or call center environment.

• SAP knowledge is a plus.
• Flooring or construction industry experience preferred.
• Experience using Microsoft Office (Word, Excel, Outlook, and PowerPoint)