Brewery Operations Specialist (Remote)

Do you have at least two to three years of experience in Account Management, Logistics Management, or Scheduling? Are you knowledgeable of the brewery, dairy farm, and/or trucking industries? Are you quick on your feet? Do you have strong customer service, communication, and interpersonal skills? If so, we’d like to hear from you!

For a century, Wilbur-Ellis has experienced success and growth in marketing and distributing animal feed ingredients. Join us and grow your career with Wilbur-Ellis – a strong and profitable industry leader offering competitive compensation, tremendous growth & development opportunities, and a people-first work environment. Come grow with us!

General Purpose and Scope:

This remote position will manage the logistics and communication of brewing and food co-products (spent grain, yeast, and more) from their source to our customers, mainly farms. This role will work directly with the Brewery Services Team (business development, scheduling, and billing) to streamline processes and create efficiencies for a customer-centric experience.

Core Values and Skills:

• Be dedicated to the Wilbur-Ellis customer-centric model.
• Embrace the company’s core values of (I.D.E.A.S.) integrity, diversity, excellence, accountability, and service.
• Establish and maintain a high level of customer service and organization.
• Have a desire to understand system infrastructure and its challenges.
• Willingness to streamline existing processes and create new ones.
• Cultivate positive working relationships with internal and external stakeholders of diverse personalities.
• Proficiency in CRM and content management systems.
• Strive to be an effective collaborator, critical thinker, and enthusiastic problem-solver.
• Be detail-oriented with the ability to work in a dynamic environment and prioritize tasks.
• Work and communicate effectively within a team environment, both oral and written.
• Display integrity with a high level of professionalism and confidentiality.
• Manage risk by operating within established guidelines and maintaining a safe work environment.

Key Personal Attributes include:

• Minimum of 2-3 years of work experience in Account Management, Logistics Management, Scheduling, or related field with a bachelor’s degree.
• Provide support during business hours with occasional evening and weekend hours.
• General knowledge of accounting principles (preferred).
• Experience with Microsoft Office Suite, Customer Resource Management (CRM) Software, and Google Workspace products.
• Multi-tasking abilities coupled with strong organizational skills.

Specific Responsibilities and Deliverables:

• Create, forecast, and maintain schedules for pickups and deliveries based on daily and weekly brewing data.
• Work with trucking company dispatchers to schedule loads, manage issues, and facilitate communications.
• Work with the Group Manager to build key aspects of business execution including forecasting, annual budget preparation for the area of responsibility, and expense management.
• Collaborate with stakeholders to resolve conflicting resource needs and mediate between them when challenges arise.
• Communicate price adjustments when they occur to farms.
• Enter farm sales contracts as needed in MS Dynamics.
• Send delivery calendar appointments and cancellations.
• Update the Brewery Services Team on product fluctuations, market intelligence, and load concerns
• Update the billing team on out-of-spec loads, detention time, and other invoice-related information.
• Document scheduling processes and keeping records.
• Adjust the volume of customers to accommodate supply through contracting to achieve maximum efficiency in the market and margin.
• Proactively communicate with stakeholders to ensure load timing and parameters are current and accurate via email, text, and phone.
• Work with the Group Manager and Credit Department to manage accounts receivable risk.
• Gather ongoing customer data and feedback to better understand their needs and experiences.
• Provide coverage for team members when out of the office.

Compensation and Benefits:

• In compliance with all states and cities requiring transparency of pay, the base compensation for this position ranges from $64,500 - $85,980. Note that salary may vary based on location, skills, and experience. This position is eligible for an annual discretionary bonus and vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://bit.ly/3S8aDCj

Wilbur-Ellis Nutrition, LLC is headquartered in Vancouver, Washington, and is a marketer and distributor of value-added feed ingredients in North America and Asia-Pacific. Wilbur Ellis provides feed solutions to our customers and suppliers in the Livestock, Pet Food, and Aquaculture Industries. Providing a complete supply chain, including logistics, warehousing, and customer service, in addition to expertise in import/export and regulatory, sets Wilbur-Ellis apart from our competitors. We understand the importance of providing on-time delivery of specified products and honoring our commitments to suppliers and customers.

COMPANY CULTURE:

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry’s best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)