Break Fix Field Operations Supervisor

At a Glance

This is the perfect role for you if you're looking to grow your remote people management experience, launch your career with BDS, and work with exciting Fortune 500 consumer electronic brands!

 

As a Field Operations Supervisor, you will bring your proven supervisory experience - retail, field marketing, logistics, operations, etc. - to oversee a remote team of field merchandising specialists. You will ensure that your team's assignments are completed correctly and on time and monitor workload as well as performance. You are a communicator, resolution seeker, and natural collaborator who can both motivate and mentor your team. Your ability to prioritize and multi-task while accommodating increased workloads during our busier cycles will be paramount to your success. This is a fast-paced, consistently changing environment where your efforts do not go unnoticed and opportunities for career advancement are available. Our ideal candidate loves the challenge of working through a problem, thrives in a collaborative team environment, has a strong drive to succeed, is detail-oriented with strong follow-through skills, and is proficient in Excel and reporting. 

 

This is full-time, remote role that requires flexibility to build your schedule around the needs of your in-field team. Candidates located in Northern California, Washington, New Jersey, Boston, and NYC (or those with extensive knowledge of these areas) are highly encouraged to apply!

 

Learn more about us and why you belong at BDS here!

Overview

WHAT WE OFFER

• Competitive pay
• Monthly auto allowance
• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employee

 

WHAT YOU'LL DO

• Manage an effective training program; provide leadership, guidance, and coaching for associates that enable the meeting of client and company objectives and internal KPIs.
• Drive an effective system of accountability that acknowledges those that do things correctly and that immediately acts toward improvement and resolutions for those that fall short of expectations.
• Lead approximately 30-50 field representatives in delivering quality on-time and cost-effective client objectives.
• Manage all aspects of your team's budget and expense-related costs including but not limited to the submission of hiring REQs, managing employee retention/turnover, expenses, quality (re-work), personal vacation, training requirements, payroll, and project management.
• Ensure on-time quality completion of all work.
• Forward recommendations to your direct manager for ways to improve processes, client ROI, or gross margin.
• Properly assign associates to work based on the type of work, level of associate, and job classification in a timely manner.
• Ensure associates are paid appropriately for the level of work conducted and per the offer letter agreement.
• Conduct in-store visitation and ride-along, as needed.
• Communicate and consult with your manager and direct reports regularly; conduct team conference calls as necessary.
• Display a professional demeanor while representing the client and BDS Connected Solutions.
• Other tasks as requested by management.

 

WHAT YOU'LL NEED

Experience and Education:

• High school diploma or equivalent required, college degree a plus!
• 2+ years of supervisory experience

Skills and Attributes:

• Great attention to detail.
• Organization and multitasking skills - ability to prioritize, multi-task, and manage your team's workload efficiently, especially during busier periods. 
• Strong verbal and written communication skills.
• Able to work collaboratively with a team while remaining responsive.
• Able to independently adapt to changes and respond supportively in working with various circumstances and people.
• Strong problem-solving skills with the ability to troubleshoot issues and create solutions.
• Exhibit accountability and strong follow-through skills with a consistent drive to achieve.
• Able to successfully work through varied issues with integrity, honesty, and in a candid, straightforward manner.
• Able to work a flexible schedule that fits the needs of the team.
• Proficient in MS Office Applications (Excel, Word, Outlook, and PowerPoint) and mobile app environments.
• Professional and positive demeanor.
• Ability to manage a team remotely.
• Valid driver's license and provide proof of motor vehicle insurance with the ability to drive on behalf of the Company, in compliance with Company guidelines and requirements; and have the ability to travel within a designated market.

 

Physical Requirements:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to:

• Regularly sit, stand, walk, talk and/or hear
• Regularly lift and carry up to 10 pounds
• Occasionally lift and carry up to 40 pounds
• Occasionally crouch, lift overhead, bend over, kneel, push or pull
• Occasionally travel via personal vehicle or other forms of transportation

Important Information

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

BDS Connected Solutions. ("BDS") is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

 

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today's disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.

 

Employment Type: FULL_TIME