Brand Management Admin Rep (Az - Hybrid Remote And In-Office)

Work Schedule/Arizona Based Position/Pay

• Monday through Friday (daytime schedule)
• Location: typically remote 2 days per week at home office and onsite at Headquarters 3 days per week (HQ is 6201 N. 24th Pkwy in Phoenix, AZ)
• This position pays $18/hour

Essential Job Results

• Acts as liaison for existing hotel members by interpreting and communicating applicable company policies relating to compliance.
• Communicates diplomatically, internally and externally, via email, letters, and telephone/teleconference. Escalates as appropriate.
• Performs administrative duties by maintaining files and updating multiple tracking systems and databases. Ensures databases are accurate.
• Reviews tracking systems, researches and prepares effective and accurate correspondence to hotel members regarding compliance with Best Westerns Rules and Regulations and/or Bylaws.
• Gathers, prepares, and reviews detailed and sensitive information to be considered by the Board of Directors. Coordinates the production of documents used by the Board, Executive Team, and others to make critical decisions regarding property status.
• Provides follow up and support to Board decisions through monitoring property adherence to the terms of conditional extensions, Terms of Approval, design requirements, waiver/extension requests, design and QA visits, and membership status.
• Handles incoming checks and/or billing appropriate fees including Board administrative fees, extension fees, and visit fees.
• Obtains and conveys accurate information by interfacing with various internal departments. Coordinates with other departments which may include Legal, Design, Regional Services/Global QA, Brand Identity, Education and Training, Customer Experience, Customer Care, Accounting and other internal contacts to ensure all information relating to reservation system status, schedules, membership requirements and status is accurate.

Experience/Education/Skills

• Minimum 2 years related experience in a corporate and/or fast paced administrative environment.
• High School diploma or equivalent certification.
• Intermediate proficiency in Microsoft Office Suite and related business software.
• May require advanced proficiency in specific applications.
• Must demonstrate attention to detail. Must be able to multi-task and have ability to prioritize tasks based off importance while still meeting deadlines. `

Knowledge/Relationship Management/Problem Solving

• Familiar with general office procedures and office equipment plus special knowledge of databases, company organization, policies, personnel, and terminology unique to functional area assigned.
• Sound knowledge of procedures, policy manual, Rules and Regulations and Bylaws pertaining to all the various teams that work with the department.
• Advanced verbal and interpersonal skills in dealing with hotel members, the Board, senior management, executive staff and others internally and externally.
• Communicate accurate responses in assigned area. Able to respond effectively to verbal and written requests concerning area of work.
• Speaks, writes, and/or presents clearly and effectively; builds relationships with co-workers and hotel members.
• Resolves routine and non-routine problems through experience and knowledge of policy manual, Rules and Regulations, and Bylaws.
• Compiles data for reports and check documents and databases for accuracy.
• Reviews data for accuracy, thoroughness and compliance with defined parameters.

Other Requirements

• Accuracy and timeliness are a must.
• Must be able to spend extended periods of time at the computer.
• Need for high level of accuracy under time/deadline pressures.

Benefits Summary for Full Time Employees (work 30 + hours per week)
Available Day One:
• Medical/Dental/Vision
• Vacation/Sick/Floating Holidays - accruals start
• 401K - company match and direct contribution
• Employee discounts/Hotel discounts
• Financial and health wellness programs
Equal Employment Opportunity
BWH Hotels maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, height, or weight, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. BWH Hotels equal employment opportunity policy applies to all aspects of employment with BWH Hotels, including but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.