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SalaryJob Description for RETAIL BRANCH MANAGER
THIS POSITION REPORTS TO:
Retail Market Manager
MINIMUM REQUIREMENTS FOR POSITION:
PRIMARY ACTIVITIES AND RESPONSIBILITIES:
THIS POSITION REPORTS TO:
Retail Market Manager
MINIMUM REQUIREMENTS FOR POSITION:
- High school diploma or equivalent; Bachelor's degree preferred
- Excellent customer service skills and prior sales experience
- Minimum of 3 years retail banking sales and customer service experience
- Minimum of 1 year supervisory/managerial experience
- Knowledge of consumer banking products and services
- Technical proficiency
- Professional image
- Strong interpersonal, oral and written communication skills and aptitude
- Able to work independently of direct supervision
- Demonstrated ability to work in a competitive environment
- Demonstrated ability to meet deadlines
PRIMARY ACTIVITIES AND RESPONSIBILITIES:
- Understand and support Going for Gr-8 and other bank-wide initiatives
- Create customer centric sales and service strategies that build relationships and promote needs based selling
- Prospect new and expand existing consumer and business relationships
- Develop a working knowledge of treasury management products as they relate to small business
- Develop action plans and delegate work and responsibility as appropriate
- Promote and achieve accuracy and quality in branch work
- Adhere to regulations and policies and procedures, using good judgment when making exceptions or approval decisions within assigned limits
- Promote the development of branch staff through coaching and training, including scheduled coaching sessions
- Achieve assigned goals through the management of branch staff, assets and opportunities
- Understand and maintain the branch operating budget
- Develop and maintain proficiency with job-related systems and equipment
- Enroll in the Retail Management Program
- Participate in available training opportunities
- Understand, comply and promote the Bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program
- Support Community Reinvestment Act (CRA) through business development efforts and by participating in bank hosted and community events
- Perform other duties as needed or assigned.
Education
Preferred- High School or better
Skills
Preferred- Analytical
- Customer Service
- Finance
- Management
- Sales
