Branch Manager - Bellefontaine

Branch Manager
At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.
Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.
The Branch Manager is a leadership position requiring a positive attitude, an ability to mentor, coach, and train both new and existing employees. Oversees the branch customer relationships and the operational functions to keep facilities and processes always running smoothly.
A primary function is managing, leading, and evaluating staff to ensure they achieve their highest level of customer service as well as personal development goals. The Branch Manager is responsible for acquiring and maintaining customer relationships as well as exceeding customer expectations. This position will manage the full spectrum of banking services provided by Richwood Bank, from handling consumer products in branch to referring all ancillary services.
Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants.
Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities!
Essential Functions

• Manage bank branch staff employees
• Keep track of employee schedules and attendance
• Supervise daily banking activities
• Inform staff of any information received from Corporate
• Communicate expectations clearly
• Delegate tasks as needed
• Greet customers
• Facilitate all transactions for customers across all financial account types and requests
• Open accounts and teach customers how to gain the most potential from them
• Assist new customers in transferring all funds over seamlessly through our switch program
• Maintain an accurate balance of cash drawers daily
• Demonstrate knowledge of all accounts, products and services offered
• Support customers with all account and service needs
• Be willing to help customers with additional benefits such as notary, faxing and check orders
• Stay current on rates for CDs, savings IRAs and interest bearing checking
• Listen to customer needs and recommend the best solutions to help them succeed
• Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations
• Scan proof - scanning all transactions daily into the computer
• Demonstrate drive thru knowledge - speaker, transaction drawers/tube
• Provide coverage for additional branches on an as needed basis
• Implement Business Development strategies
• Provide sales leadership and guidance to the team
• Conduct quarterly incentive reviews with staff
• Lead monthly Professional Development conversations with Staff
• Open and Close the branch while adhering to all bank security procedures
• Follow up on customer grievances
• Responsible for continued training and education of staff

Skills and Abilities

• Leadership
• Ability to motivate others
• Ability to multi-task when needed
• Project management
• Excellent customer service skills
• The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
• Mathematical skills
• In-depth knowledge of our bank products and services
• Work well under pressure and in a fast paced environment
• Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion)
• Strong communication skills
• High degree of accuracy
• Detailed and organized
• Maintain confidentiality at all times
• Maintain a positive can-do attitude towards your team and customers
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
• Punctual
• Driven to succeed and open minded to learn more about new technology within our industry

Education

• High School Diploma or GED required, college preferred
• Five years customer service experience required, Three years banking experience preferred
• Supervisory experience required

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.