Branch Manager

Summary

Branch Managers at GO Mortgage manage and supervise the daily operations of their branch and employees. They act as an integral part of the hiring process by interviewing job candidates and making recommendations to hire employees, as well as disciplining employees when necessary. They are the first stop in resolving any client or employee issues, and are expected to communicate effectively and frequently with upper management on issues affecting their branch and GO Mortgage as a whole. The Company expects its Branch Managers to keep up with law changes, attend training and management meetings, and to maintain their license with state and federal authorities and to keep this accreditation through continuing education. He/she ensures that sales staff (mortgage loan originators) originate loans in compliance with Company underwriting standards and in accordance with Company policies and procedures, and that all employees conduct themselves in an ethical manner and abide by applicable state and federal laws. The Branch Manager is expected to be the branch's top sales representative, keeping and further developing his/her network of referral sources and clients. They are also responsible for implementing marketing strategies for his/her branch that are consistent with Company policies and procedures. Above all, the Branch Manager is the main "cheerleader" for their group - keeping employees motivated and goal-oriented.

Essential Duties and Responsibilities

If originating mortgages, must complete the same job duties as that of the Mortgage Loan Originator (see job description for Mortgage Loan Originator).

• Recruit, train and manage staff to ensure branch production, quality and service standards are being met and that loans are originated and priced in compliance with all federal and state fair lending and other applicable statutory and regulatory mandates and without discrimination on any basis.
• Identify and establish new referral sources through a variety of sales efforts. Develop and implement marketing strategies for the branch consistent with the Company’s general marketing plans and policies.
• Conduct daily and weekly production meetings establishing sales goals and quotas. Conform to sales production standards as established in their latest signed Compensation Agreement.
• Maintain an accurate, up-to-date working pipeline.
• Ensure employees abide by the policies and procedures set forth by GO Mortgage.
• Take any and all appropriate actions to prevent and/or detect improper or fraudulent activities by the mortgage loan originators, other employees at the branch and/or clients and potential clients.
• Monitor the complaints filed with the branch in connection with loan origination activities, and exert best efforts to resolve any such complaints in a satisfactory manner; report complaints and their resolution promptly to the Company’s President.
• Ensure borrowers are only charged fees that are (a) consistent with the standards in the community which the branch serves, (b) in compliance with Company standards as well as all applicable state and federal regulations, and (c) approved by GO Mortgage.
• Conduct business and regulate habits, working conditions and procedures in a manner that will maintain and increase the goodwill, business, profits and reputation of GO Mortgage, as well as foster an attitude of teamwork and a culture consistent with GO Mortgage’s corporate mission statements.
• Attend periodic Branch Manager meetings and training sessions.
• Maintain the physical branch location, including but not limited to, displaying proper Company signage and all federal and state employment and fair lending posters.
• Perform any other or additional duties that are assigned by GO Mortgage from time to time or that are contained in the Branch Manager Employment Agreement.
• Must have resources (car/driver’s license or other established, available modes of transportation) on demand when any of the above duties requires travel.
• Directly supervises 0-5 employees in a sales branch. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience

• Bachelor's degree from four-year college or university; or three+ years related experience and/or training; or equivalent combination of education and experience.
• Must be able to perform mathematical functions using a calculator; excellent interpersonal and written communications skills; experience with Encompass LOS, CRMs (such as HubSpot) and Microsoft Office products a plus.
• NMLS license required.

Disclaimer: This job description is not a contract nor is designed to list every activity, duty and/or responsibility that is required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

GO Mortgage is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

NMLS #1018

Job Type: Full-time

Pay: From $200,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: Remote