Box Office Personnel Manager

JOB SUMMARY

The Box Office Personnel Manageris responsible for executing recruitment and onboarding for Box Office Personnel. This role involves managing personnel logistics such as overseeing communications with the Box Office crew, maintaining contact lists, coordinating departmental incentives, and supporting temporary staffing goals. The Personnel Manager works closely with the Ticketing Coordinator and Ticketing & Box Office Manager to ensure efficient staffing and training for the Box Office.

This is a temporary, part-time, remote role running approximately April through October, 2024.

Work will be on site during Black Rock City (August through September, 2024).

The deadline to apply for this role is 5:00 pm Pacific on April 5, 2024.

DUTIES & ESSENTIAL JOB FUNCTIONS

Project Administration and General Responsibilities (35%)

• Administer yearly department incentives, event access, commissary access, and other support functions provided to staff.
• Oversees the implementation of staff and scheduling-related technology.
• Maintain up-to-date contact information, and update Box Office mailing lists annually
• Create processes and provide support for checking-in crew members upon their arrival on-site, and checking-out crew upon shift completion.
• Facilitate schedule changes, ensuring shifts are fully staffed.
• Manage the supplies and assets inventories, distribution, and check-out/check-in processes where necessary.
• Assist the Ticketing Manager in overseeing the Truck Pool.
• Planning and executing all in-the-dirt staff meetings.

Crew Management (30%)

• Work closely with Ticketing to help calculate and meet yearly recruitment quotas.
• Serve as the primary point of contact for all potential Box Office staff throughout the year.
• Review and interview applicants for Box Office crew roles.
• Provide recommendations to Ticketing Operations regarding hiring, promotions, and dismissals.
• Collaborate with Ticketing Operations, Box Crew, and People Operations to meet seasonal hiring deadlines.
• Provide guidance and support for crew members transitioning into new roles.
• Ensure appropriate staffing for all Box Office-related shifts in a timely manner.
• Supervise, train, and schedule shifts for the Box Office Resource Assistants (BRAs).
• Schedule and oversee refresher training for Box Office crew.
• Support Shift Leads with shift rosters and provide meal pogs and other necessary resources required for smooth shift operations.

Communication (30%)

• Assist with the production of digital Box Office training guides.
• Respond to incoming volunteer questionnaires and assess them critically.
• Address general inquiries from Box Office crew and escalate communications as needed.
• Regularly communicate updates and information to the crew.
• Maintain volunteer engagement pages.

Other Functions and Responsibilities (5%)

• Perform other duties as assigned.

LEARNING AND TEACHING

• Documentation - Assists in the creation, publishing, and maintenance of process documentation related to their assigned duties.
• Knowledge sharing – Helps acculturate and educate junior staff in Burning Man culture and business processes.
• Training development - Collaborates with the education team to develop training materials in their area of expertise, as requested.
• Learning – Pursues ongoing learning in their area of expertise, working to stay current on emergent knowledge, skills, and processes.

QUALIFICATIONS

REQUIRED

• Ability to adjust schedule seasonally to work at the Burning Man event held in Nevada.
• Strong organizational skills, with the ability to handle multiple priorities in a fast-paced setting.
• Excellent communication and interpersonal skills to effectively interact with staff, volunteers, management, and event participants.
• Comfortable learning new technologies and their applications.
• Demonstrated problem-solving, conflict resolution, and leadership abilities.
• Ability to adapt and manage on-site operations, including supervising and training staff.
• Must be extremely detail-oriented.
• Ability to handle sensitive information discreetly.
• Ability to follow directions accurately and efficiently.
• Must have participated in Burning Man.
• Experience working with volunteers.

PREFERRED

• Proficiency in G-suite, MS Office suite, web browsers, email clients, and scheduling software.
• Proven experience in personnel management, preferably in a festival or event environment.
• Flexibility to work irregular hours, including evenings, overnights, and early mornings during the event period.

Note: If you have gained the necessary experience to succeed in this role and have acquired this experience in other ways, we encourage you to apply and share all relevant experience in your application.

REQUIRED LICENSES/CERTIFICATIONS

• Valid driver’s license and a good driving record.

WHAT’S IN IT FOR YOU?

We are certain that working for Burning Man Project is unlike any other job on the planet! In addition to the unique opportunity to participate and contribute to our global community and culture within a creative, fun, and inspiring work environment, we’re also thrilled to provide the following:

COMPENSATION:

Individual compensation decisions are dependent on a variety of factors, including prior experience and geographical location. The anticipated pay range for this position is $20.00 to $23.00 per hour.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Off-playa: Work is primarily sedentary in nature; no special demands are required.
• On-playa: Work is primarily sedentary but will also include the need to find and meet with department representatives who may not be in the vicinity therefore, this could include walking or using some form of transportation. Some of the work will be in outside weather conditions and exposed to fumes or airborne particles, as well as possible extremes in temperature.

NOTICE FOR ALL APPLICANTS:

• Burning Man Project celebrates the importance of creating a diverse environment and enthusiastically encourages Black, Indigenous, Peoples of Color, LGBTQIA+, Immigrant, women, and people with disabilities, of all ages, to apply.
• Burning Man Project provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Notice for Remote Opportunities: Burning Man Project is currently able to hire remote employees living/working in the following states: AZ, CA, CO, FL, ID, LA, MA, MI, MT, NC, NH, NM, NV, NY, OR, PA, TX, UT, VA, WA, WI. Working hours for all positions are based on Pacific Time.

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