Box Office Assistant Manager

POSITION:Assistant Box Office Manager

LOCATION: San Antonio, TX

HOURS: Full Time

COMPENSATION: $32,500.00-$36,500.00 based on experience

ABOUT THE POSITION

With one of San Antonio’s premiere entertainment companies, the ideal Assistant Box Office Manager Candidate will possess previous management experience overseeing sales personnel, Box Office or direct retail sales experience, in depth experience with Microsoft Excel and cash handling/end of shift cash balancing capabilities.

Candidate must be able and willing to work nights and weekends as required by show schedule.

PEOPLE, PLACES, and THINGS

• Supervise Box Office staff
• Responsible for providing professional, excellent, and courteous customer service
• Role model for ticket agents and provides guidance on tasks that need to be accomplished
• Sell tickets for walk in customers
• Exchange tickets for Season ticket holders
• Close out ticket agents at the end of shifts
• Assist Box Office Manager in training new staff
• Work with local and national promoters to properly build events and meet their changing needs
• Build Events on the Ticketmaster system
• Working with Artist Fan club contact for seating needs
• Crowd control for major ticket on-sales
• Generate daily and weekly sales reports
• Keep phone system up to date with current performance schedule
• Work week varies depending on shows scheduled. Job requires day, night and weekends

EXPERIENCE and SKILLS

• At least 2 years’ experience working in a Box Office
• Knowledge of Ticketmaster
• Knowledge of Archtic is not mandatory but a definite plus
• Strong background in Microsoft Excel and general accounting principals
• Great Customer Service Skills, provide customers with information about the events of the theatre,
• Ability to resolve customer conflicts
• Excellent verbal and written skills

• Strong organizational skills and the ability to work independently
• Work well with deadlines
• Ability to successfully work in a team environment
• Have a minimum of 1 year previous supervisory experience

• Ability to schedule workload, set priorities and manage time in order to complete assignments and fulfill responsibilities.
• Make sound decisions while working under stressful situation
• Must be able to work nights and weekends as required

BENEFITS

Nothing beats the energy and excitement of a great live performance. That’s why our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. That number keeps growing. We partner with the world’s top creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards over the years. We also operate some of the world’s most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us.

People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious – are about our people. Thousands of people work for ATG worldwide and it’s their passion and commitment that allows us to create great live entertainment experiences.

Learn more about ATG, visit www.atg.co.uk/

ATG’s Inclusion, Diversity, Equity, & Access Mission Statement

A Stage for Everyone  

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities.  Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves.  At ATG, we provide a stage for everyone.