Bottledrop Center Supervisor - Tigard

Our Vision

A world where no resource is wasted.

Our Mission

To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.

Our Values

We are loyal, resilient, trustworthy, creative, competent, and engaged.

Summary

The BottleDrop Center Supervisor is responsible for overseeing daily operations of assigned BottleDrop Redemption Center. The ideal candidate will act in a positive, professional manner while supervising a team of employees to meet business and safety demands. Additional responsibilities include customer service, cash handling, maintaining equipment, loading and unloading trailers, efficient processing of materials and maintaining cleanliness of facility.

Primary Duties & Responsibilities

• Oversee day-to-day operations at assigned BottleDrop Redemption Center
• Supervise (all team members) to complete daily work assignments, maintain company standards, and follow company policies and procedures
• Lead team members in providing a positive and safe environment for all associates
• Adhere to OSHA Safety Standards and OBRC policies including but not limited to Personal Protective Equipment and Lock Out Tag Out
• Responsible for opening and/or closing the BottleDrop Redemption Center
• Assist with the hiring process by facilitating BottleDrop tours, interviews, employee onboarding and training
• Write and distribute team schedule
• Educate and introduce customers to Oregon's Bottle Bill and the BottleDrop system
• Troubleshoot and maintain equipment, including pre-sorts, reverse vending machines (RVMs), floor scrubber, pay station, kiosks and printers
• Ensure accuracy of cash handling and reconciliation
• Approve timecards within electronic timekeeping system
• Escalate repair issues when necessary
• Coordinate incoming and outgoing material and trailers
• Maintain supply inventory and submit monthly supply orders
• Communicate with other departments within OBRC as needed
• Perform the functions of (all team members)
• Other job duties as assigned

Education/Experience

• High school diploma or equivalent education is required
• Minimum 2 years supervisory/management experience required, preferably in a retail or production environment
• BottleDrop Experience preferred but not required

Requirements - Skills, Job Knowledge & Abilities

• Cash handling experience required
• Excellent customer service skills with ability to effectively diffuse and resolve customer complaints
• Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners
• Demonstrated ability to successfully prioritize and manage multiple projects, adhere to deadlines, handle frequent changes effectively and professionally, follow through on issues in a timely manner, and give excellent attention to detail with a high level of accuracy
• Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel

Supervisory Responsibility

• This position has direct supervisor responsibility

Travel

• None

Working Conditions/Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The position involves sitting, walking and lifting up to 50 pounds for long periods of time throughout the day.