Address
Form of workTHE COMPANY
Renewal by Andersen is the replacement division of the 119 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. At Renewal by Andersen we exceed our product superiority goal, by having every product installed by employee installers. We use no sub-contractors in our product installation, and provide the best labor warranty on the market. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.
The Inside Sales Center Supervisor position exists to lead and manage the team at its entirety. To be an extension of the Manger of the Inside Sales Center (ISC) and work closely with the strategy and execution of the Team performance within the call center. Position is Salary with commission compensation related to team performance; some weekend work required.
WHAT YOU'LL BE DOING \u007C THE ROLE
- Daily management of the Team. In the office and work from home employees. For both inbound and outbound client interactions.
- Assist with Training of New Hires.
- Live Coaching and training daily.
- Ride-alongs with real time coaching.
- Be capable of managing reporting needs. Excel knowledge is important.
- Listening to calls and providing coaching per employees.
- Performance management based on daily reporting and production.
- Help and lead with our performance contests to drive production and engagement.
- Accurately complete administrative duties. (i.e. Attendance tracking, time of requests)
- Routinely update all necessary functions within CRM Tool. (Enabled)
- Support our culture of delighting new and existing customers.
- Handle phone escalations from clients.
- Lead meetings.
WHAT YOU'LL BRING \u007C THE PERSON
- 3-5 years of sales experience/ call center/ leadership.
- Bachelor’s Degree in business or related field.
- Intermediate CRM capability and understanding.
- Intermediate capability in Excel, PPT and Microsoft.
- Be able to manage the workforce and ensure queue staffing.
- Analyze data and coach to performance.
- Work in our CRM (Enabled) and produce reports.
- Handle escalated clients and problem solve.
- Commitment to fostering a positive and productive team culture.
WHAT'S IN IT FOR YOU\u007C THE BENEFITS
- Commission compensation
- Health, Dental and Vision Insurance
- PTO & Holiday Pay
- 401k Company Contribution
Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.
Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.
Additional information? Feel free to visit our career page at https://www.tiffee.com/
