The major purpose of this position is to support the on-going activities required to support the assigned product family activities. These activities include but are not limited to:
- Investigation of customer complaints
- Review of customer complaint trends
- Support and participate in complaint process improvement initiatives
- Assess the complaint to be reportable by applying knowledge of medical device regulatory requirements.
- Provide root cause investigation on the returned product.
Qualifications Required
- Experience in Complaint Investigation and assessing patient risk
- Experience writing conclusions of root cause analysis, summaries of complaint investigations, and communicating results
- Proficient with Microsoft Office programs
- Presentation Creation
- Experience in Quality Systems (ISO 13485), Risk Management (ISO 14971), Auditing, Complaint Handling, Corrective, and Preventative Actions (CAPA)
- Excel user comfortable creating pivot tables
Job Type: Contract
Salary: $40.00 - $48.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work setting:
- In-person
Experience:
- Medical device: 10 years (Required)
- Quality Investigation: 10 years (Required)
Ability to Commute:
- Alpharetta, GA 30004 (Preferred)
Work Location: In person