Billings Chat Agent

Balance of Nature is a whole food supplement company that’s changing the world, one life at a time. We are proud of our supportive and results-driven company culture.
Located in Hurricane and St. George, Utah. We are looking for a full-time and on-site Billings Chat Agent.
You will keep all customer payments updated to prevent customer accounts from going into the declined status. You will do this by ensuring all automatic payments are properly updated and able to be processed.

• Onboarding and training will take place in St. George, Utah. After completion of training, this position's long-term location will be Hurricane, Utah.

What you will do:

• Respond to and handle chats, tickets, and emails
• Updated account information and notes in a customer relations management (CRM) software
• Report issues and escalations to management as needed
• Respond to customer reviews as needed
• Complete daily assignments
• Engage in training and drills to improve your skills
• Attend weekly meetings with your team lead to discuss goals

We prefer you bring:

• Collaboration, communication, and listening skills
• Detail-oriented and adaptable approach
• Time management and organization skills
• Able to work in a team environment

You must bring:

• The ability to type at 60 words per minute (WPM) with 90% or higher accuracy

Why you’ll love working here:

• 401(k) with a 6% employer match
• Minimum Essential Coverage insurance plan
• Health Savings Account
• Health Share Program
• Dental & Vision Insurance
• Complimentary healthy smoothie bar and lunches
• Complimentary monthly set of Balance of Nature supplement products
• Personal trainers at Iron Titans Fitness in St. George, Utah

Pay: $15.00 per hour
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Job Type: Full-Time, On-Site

Thank you for your interest in working with Balance of Nature!
We appreciate your time and review every application submitted. You will receive an email within 24 hours that confirms your application has been received!
Balance of Nature is an equal opportunity employer.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person