Billing Supervisor/Manager

Great opportunity in Lexington, KY for a Billing/AR Supervisor. Company offers solid benefits, work life balance as well as 1 day work from home. For more information, please contact Stacey at 859-788-3661

Overview:

As a Billing/Accounts Receivable Supervisor, you will play a pivotal role in leading a team of six professionals responsible for managing billing processes and accounts receivable functions. This position demands a meticulous individual with a keen eye for detail, exceptional leadership skills, and a robust background in billing and accounts receivable management. The successful candidate should have 2-3 years of relevant experience along with prior supervisory experience.

Responsibilities:

Leadership and Team Management:

• Supervise, mentor, and lead a team of six billing/accounts receivable professionals.
• Conduct regular team meetings, setting goals, and ensuring team members are aligned with organizational objectives.
• Facilitate onboarding and training programs for new team members.

Performance Management:

• Conduct regular performance evaluations for team members.
• Develop and implement performance improvement plans when necessary.
• Provide constructive feedback and recognition for accomplishments.
• Handle disciplinary actions, including verbal and written warnings, and manage terminations when required.

Billing and Accounts Receivable Management:

• Oversee the end-to-end billing process, ensuring accuracy and timeliness.
• Manage accounts receivable, monitoring aging reports, and implementing collection strategies.
• Handle customer complaints and disputes related to billing and accounts receivable, working towards swift resolutions.

Customer Interaction:

• Act as a point of contact for escalated customer inquiries and concerns.
• Collaborate with the customer service team to address and resolve billing and accounts receivable issues effectively.
• Build and maintain relationships with key customers, especially those with large accounts.

Documentation and Reporting:

• Maintain detailed records of billing and accounts receivable activities.
• Generate and analyze reports to track team performance and identify areas for improvement.
• Ensure compliance with company policies and industry regulations.

Requirements:

• 2-3 years of experience in billing and accounts receivable.
• Previous experience in a supervisory or team lead role.
• Strong attention to detail and accuracy in work.
• Excellent communication and interpersonal skills.
• Proven ability to handle customer complaints and disputes effectively.
• Familiarity with billing software and ERP systems.
• Ability to work collaboratively with cross-functional teams.

This position offers an exciting opportunity for a dynamic individual to contribute to the success of the organization through effective leadership and meticulous management of billing and accounts receivable processes. If you meet the requirements and are ready for a challenging yet rewarding role, we encourage you to apply.