Billing Specialist

About Bender

For over 75 years, Bender has been a market leader in providing electrical safety equipment to industries worldwide. Our wide portfolio of cutting-edge products ensure that people, equipment, and facilities worldwide are protected with the latest in electrical safety technology. Our worldwide network of over 70 offices, representatives, and partners offer comprehensive product, application, and technical support.

Bender's core competence is electrical safety. With expertise in virtually every industry, Bender provides both the products and knowledge to meet the demands for customer-specific solutions. Always on the cutting edge, our portfolio of electrical safety solutions focus on a wide range of industries, from mainstay industries such as hospitals, mining, and manufacturing, to newly developed industries such as solar, wind, and electric vehicles. Our ongoing research and development in virtually all industries ensures that no matter the application, you can count on Bender to be your partner in electrical safety.

Benefits

At Bender Inc. we believe in providing a generous benefits package to our employees to help cover the always rising medical costs and keep them out of pocket spend very low. Bender Inc. covers 100% of insurance premiums for Medical, Dental, and Vision for eligible employees and their qualifying dependents. The benefits we offer to our employees include:

· Medical (including prescription plan)

· Dental

· Vision

· Short-Term Disability

· Long-Term Disability

· Health Care and Dependent Care Spending Account

· Life Insurance

· Safe Harbor 401k Plan, where the company contributes 3% of annual salary.

· Employee Assistance Program

· Vacation & PTO

· Paid Maternity/Parental Leave

· 12 Paid Holidays

· Flexible Work Schedules – with a great balance of working from home and in the office.

Main Duties and Responsibilities

• Prepare, review, and process all customer billing documents in SAP including credit memos and RMA's
• Send invoices to customers using various transmission methods (mail, email, customer portals, etc.)
• Work directly with customers on collection of credit card or deposit (advanced) payments for orders
• Administer credit application process with customers
• Collaborate with customer service and logistics departments daily through various communication channels
• Assist in unblocking and blocking customer accounts
• Collect and manage customer sales tax exemption certificates using the sales tax portal
• Support customer service team for documentation required for export orders
• Ensure accuracy of billing documents, including freight charges and sales tax
• Drive efficiency and accuracy throughout the billing function in order to maintain and improve payment collection from customers
• Upload customer invoices to customer portals

Other Duties

• Works closely with accounting team colleagues to resolve disputed credit items
• Works closely with customer service colleagues to resolve order entry issues
• Assist with clearing customer accounts in SAP as needed
• Other ad hoc assignments and duties as needed*

Requirements

Educational and Experience Requirements

• High school education or equivalent.
• At least 5 years’ experience in an office environment.
• At least 5 years’ business-to-business billing experience in a manufacturing or distribution environment.
• Working knowledge of sales tax requirements and exemptions
• SAP experience strongly preferred
• Knowledge of Salesforce a plus
• Highly efficient and strong technical capacity with Microsoft Office programs

Other Requirements

• Customer/Client focused
• Problem solving ability
• Thorough attention to detail
• Strong communication and collaboration skills
• Possess confidentiality, integrity, and professionalism
• Flexible with changing priorities and able to multitask efficiently
• Willingness to learn new things

The above statements and information are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, skills required of personnel so classified. Nothing in this document is intended to exclude the opportunity for modifications or adjustment to the job or the manner of performing it consistent with the requirement to provide reasonable accommodations to the disabled. With or without accommodation, the essential functions must be performed. Employees unable to accomplish any functions may request reasonable accommodation’s pursuant to the Americans with Disability Act. In addition, employee must follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable.

We are an Equal Opportunity and Affirmative Action Employer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Hybrid work

Experience:

• B2B billing: 5 years (Required)

Work Location: Hybrid remote in Exton, PA 19341