Billing & Accounts Receivable Specialist

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America's 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes' Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role:

Industrious is looking to expand its accounting department by welcoming a Billing and Accounts Receivable Specialist to the team. As the company continues to scale at a rapid pace, a strong addition to AR is crucial. This role provides the unique opportunity to gain experience in receivables of many kinds; the Billing and Accounts Receivable Specialist will interact with many departments within the company including Unit Operations, Real Estate, Operations, Special Projects, and Enterprise. In addition to this, the Billing and Accounts Receivable Specialist will have the opportunity to work with Industrious members across the country. The top priority for this role is to provide support in maintaining the company's AR percentage against revenue within the amounts set by the finance team. This role will require someone who is incredibly detail-oriented, a team player, and comfortable working in an environment of rapid growth.

Responsibilities:

• Implement quality assurance for all billing-related processes
• Work within cross-functional teams to resolve payment and billing errors
• Provide customer support for billing issues & inquiries together with Accounts Receivable
• Monitor the operations of the team and the systems to ensure the effective delivery of accurate billing information to our member
• Provide support and clarity to the accounting team for month-end tasks as they relate to member billing
• Provide account receivable support regarding payment and credit memo applications
• Provide billing-related support for the Special Projects team in a manner that adheres to their timeline
• Support and identify resolutions as they relate to payment inquiries and issues
• Review monthly invoices to ensure clarity and accuracy before posting them on the member billing portal
• Compile detailed statements of accounts including invoice breakdowns, payment allocation, credit memos, and refunds for members upon request
• Support location managers with any AR or billing related inquiries and assist with executing transactions within Salesforce
• Reconcile passthrough revenue utilizing data from multiple systems

Requirements:

• 1-2 years experience in Accounts Receivable and Billing, or a Accounts Assistant role
• Bachelor's degree in Accounting or related field
• Experience with accounting systems and AR software (Salesforce, Zuora, Stripe, or comparable platforms) desired
• Strong analytical, written, and verbal communication skills
• Proactive with problem-solving skills and an eagerness to learn
• Ability to manage multiple tasks with detail and accuracy in a fast-paced and demanding environment
• French speaking would be very nice to have, although not a must!

Compensation:

The annual base compensation range for this role is between $60,000 and $75,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications.

You will also be eligible for a target annual bonus of 10% of your base compensation, linked to personal and company performance.

Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include heavily subsidized healthcare plans, generous paid time off, company stock options, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.