Bilingual-Spanish-Workforce Specialist-Career Services Advisor (Hybrid Schedule Options Available)

Salary: $24.13 - $36.21 Hourly
Location : 80112, CO
Job Type: Full-time
Job Number: 05589
Department: Community Resources Department
Division: Arapahoe/Douglas Works!
Opening Date: 12/01/2023
Closing Date: 12/17/2023 11:59 PM Mountain
Description
The Bilingual Career Services Advisor/Workforce Specialist is responsible for providing quality services to job seeking customers in an American Job Center environment, which may include but is not limited to the provision of one-on-one, virtual and over the phone employment services, workshop facilitation, job search navigation, the provision of assessments, career guidance, labor market information, and case management, in English and Spanish.
Arapahoe/Douglas Works is a grant-funded organization that has been successfully operating for over 30 years. All positions are subject to grant funding availability.
NOTE:
As Bilingual (Spanish) is a requirement for this position it qualifies for Tier 1 of additional pay per the county's dual language policy which is $3,500 per year.
Duties

• 100% direct contact with various types of workforce center customers to ascertain needs and navigate to appropriate staff and/or programs.
• Respond to basic Unemployment Insurance (UI) benefits questions from UI claimants.
• Assist job seekers in making informed career decisions based on local and regional economic demand by providing timely labor market job-driven information.
• Develop and maintain knowledge of programs with and without eligibility requirements, system applications, social media websites, program web interface, and technical equipment to assist customers in their job search activities.
• Provide coverage and service delivery, in-person and virtually, in all areas within Career Services at all A/D Works locations as needed and necessary.
• Demonstrate exceptional interpersonal and communication skills with customers, colleagues, and partners.
• Provide one-on-one guidance in person, remotely, and via phone of pre-employment skills and job coaching to customers regarding work history, education, interests, abilities and other relevant variables affecting employability. Track and follow up on the customer's progress.
• Interpret program requirements, benefits and other information to customers.
• Assist customers in using resource area, labor market information, resume preparation, conduct mock interviews, and other basic job search activities.
• Complete requisite data entry in Connecting Colorado and other applicable databases as required.
• Translate verbal and written communication.

Skills, Abilities and Competencies:

• Initiative - must accurately identify internal and external customer needs. Maintains high level of productivity and self-direction.
• Knowledge/Technical Skills - must have adequate keyboarding, spelling/grammar and intermediate computer literacy. Will develop proficiency in use of office and program specific software. Must be proficient in laws, regulations and policies governing program(s). Must have working knowledge of career assessments, guidance, and job search methods.
• Planning and Organizing - must have proficient calendaring, time management and prioritization skills.
• Communication - Demonstrate effective oral and written communication. Must be able to respond within one-business day to all voice mails and e-mails received.
• Judgement/Decision Making - Must make decisions congruent with program and agency goals, laws, regulations, policies and guidelines.
• Interpersonal Communication - Communicates with all internal and external customers with professionalism, accountability, and integrity.

Behavioral Competencies (these are required for all positions at ACG):
Accountability
Accessibility
Inclusivity
Integrity
Requirements
Education and Experience:

• Any equivalent combination of education and relevant experience totaling 5 years will be considered, such as HS diploma + 5 years' experience, Associates + 3 years, or Bachelors + 1 year.

Relevant experience includes working in workforce development, working with customers with barriers to employment in counseling, training, vocational education, rehabilitation, teaching or related setting.

• Dual Language (Bilingual) - Must demonstrate fluency at the time of the pre-employment screening process. Spanish language proficiency will be determined through standardized written and oral testing.

Supplemental Information
Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
• Must successfully pass the oral and written dual language proficiency test.

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.
• Will require, at times, traveling to remote locations or events outside of home base.

PHYSICAL DEMANDS:
The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either upright or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 25 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Below, please list any special physical demands associated with this position. For instance, exposure to hazardous environments, blood borne pathogens, extreme heat/cold, use of power equipment or machinery, wearing of PPE (personal protective equipment).
Definitions:
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.
Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.
As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as:

• Medical, Dental, and Vision Insurance
• Life and Supplemental Life Insurance
• Short and Long Term Disability
• Mandatory Pension Plan
• Deferred Compensation Plan
• Pre-paid Legal Services
• Vacation and Sick Leaves
• Holiday pay
• Training and Educational Reimbursement Opportunities

For a more detailed listing of our benefit programs, click on the MENU link on the left and then Benefits Summary.
01
Please choose the response that best describes your educational background.

• Some High School classes
• High School Graduate or GED
• Associate Degree
• Bachelor's Degree
• Master's Degree

02
Please choose the response that best describes your years of experience with economically, culturally, or socially disadvantaged clients in the context of job counseling, vocational education, vocational or pre-employment assessment, Workforce Development, vocational rehabilitation or related field.

• No Experience
• Less than 1 year of experience
• 1 year to less than 2 years of experience
• 2 years to less than 3 years of experience
• 3 years to less than 4 years of experience
• 4 years to less than 3 years of experience
• 5 or more years of experience

03
Please describe your experience in workforce development and/or job searching for yourself or helping others with their job search.
04
Please summarize your experience in customer service.
05
Can you provide an example of when you had to shift priorities? What was the outcome?
06
What are your strategies for staying organized?
07
Are you able to work between the hours of 7:30am-5pm, Monday-Friday based on business need?

• Yes
• No

08
Do you understand that this position may require you to work on-site and remotely? If extended an offer, would you reside within a commutable distance to all locations of Arapahoe/Douglas Works! including Aurora, Centennial, and Castle Rock?

• Yes
• No

09
Do you understand that final offers for this position will be made within the range listed on the posting considering your background and experience as well as internal equity?

• Yes
• No

10
Do you understand that final offers for this position will be made within the range listed on the posting considering your background and experience as well as internal equity?

• Yes
• No

11
Can you read, write, and speak Spanish fluently?

• Yes
• No

12
Do you have a current, valid driver's license?

• Yes
• No

13
Have you received eight or more points within the past twelve months or twelve or more points within the past twenty-four months against your driving record?

• Yes
• No

14
How many moving traffic violations have you been cited for in the past two years?

• Less than 3 violations
• 3 or 4 violations
• 5 or more violations

15
In the past three years, have you had your driver's license revoked or suspended?

• Yes
• No

Required Question