Bilingual (Spanish) Residential Support Specialist - Sat/Sun Day Shift (8Am-4Pm)

Family Promise of Tualatin Valley (FPTV) is looking for a highly organized, customer-oriented Residential Support Specialist to join our team! Do you genuinely understand and feel people experiencing hard times and want to ensure they feel valued and respected? Are you a problem solver who can think on your feet? Do you want to be a part of an organization that is truly making a difference in the lives of others? This might be the job for you! This is a fast paced environment and requires some out of the box thinking at times, so bring your creativity!

Why FPTV?

We are a small, non-profit organization in Washington County serving families and individuals experiencing homelessness.

• There’s always something new. Our experienced and diverse team brings their best selves to work each day while working alongside those experiencing homelessness. We learn more each day in how best to support and advocate for our guests in their journey to rehousing.
• We believe in what we do. Our work helps create a better life for people impacted by the trauma often experienced in homelessness. Our team is united in compassionate service. We advocate at the local and state level for systemic change to improve sustainable housing options for all.
• We’re flexible. We support home/office hours and are a family-friendly company that understands the demands of children, aging parents, and family commitments. We take care of one another, but expect clear communication, honesty, integrity, and a passion for pitching in for the team.
• We’re committed to equity. Engaging diverse communities in a meaningful way is one of the most pressing issues facing our workplaces. We are committed to continually learning, listening, and improving to improve practices and create effective, community-centered strategies.
• We offer benefits:
• Medical, Dental, & Vision Insurance Plans available with the option for a 100% employer paid medical plan for the employee.
• Reasonably priced options for adding spouse/dependents!
• Flexible Spending Account (FSA)
• A 2% Simple IRA match, with a full-access Dashboard allowing you to make your contributions match your investment strategy through the Guideline Program.
• 15 days of PTO in your first year
• 10 paid holidays + 1 Floater Holiday!
• Paid Lunches!
• An EAP (employee assistance program)
• A subscription to the fabulous Headspace app for your use any time you want it.
• For those that like to pamper themselves, FPTV offers a low cost massage membership to Hand and Stone!

Want to Know More, Keep Reading!

The Residential Support Specialist partners with FPTV case managers to assist guests in a 24-hour residential setting to provide a safe, clean, and supportive environment. This position will interact with other staff members and supervisors as well as provide additional staff and guest support wherever it's needed. Our ideal candidate will relish that no two days are the same, and your role will change and grow as we do.

Required Qualifications:

• 2+ years of experience in similar positions, e.g., direct care, resident assistant, front desk work.
• Bilingual (English/Spanish) is required for this position
• Strong integrity and commitment to client satisfaction.
• Passionate about ensuring excellent treatment and care for clients, staff, and vendors.
• Proficient multitasking skills.
• Clear and professional verbal and written communication skills.
• Pleasant, patient, and friendly attitude.
• Knowledge of the service area or map reading skills.
• Attention to detail.
• Excellent listening skills.
• Strong work ethic and team player mentality.
• Ability to handle complaints and challenging clients professionally.
• Ability & willingness to cover additional hours outside of regular shift, including Holidays and inclement weather preferred
• Proficiency in Microsoft Office and Google Docs.
• Ability to pass a pre-employment background check and drug screen.
• Due to federal funding, drug use, including marijuana, is prohibited during employment
• Must be 18 or older and have reliable transportation.

Desired Qualifications - If you do not, we will provide the required training.

• CPR/First Aid/Narcan Certification
• Valid food handler’s card

Pay Scale: $18-21/hr., DOE

Work Hours: Saturday/Sunday, 8 a.m. - 4 p.m.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:

The role requires sitting, especially for computer work, extending arms in various directions, and using office equipment like a computer and phone. Must be able to lift up to 30 pounds and navigate a large building, including tight spaces. Requires visual acuity for reading screens or documents and the auditory capacity for oral communication. Regular attendance is vital.

Work Environment:

This role operates in a professional office setting, using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Family Promise of Tualatin Valley is an Equal Opportunity Employer, deeply committed to diversity, equity and inclusion, both in our hiring practices and in experiences as a FPTV employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work and experience a culture that is free of harassment, racism, and discrimination.

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Opportunities for advancement
• Paid orientation
• Paid time off
• Referral program
• Safety equipment provided
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend

People with a criminal record are encouraged to apply

Ability to Relocate:

• Tigard, OR 97223: Relocate before starting work (Required)

Work Location: In person