Customer Support Specialist (Bilingual/Spanish)

About Us:

Krayden is a leading, technical distributor that partners with the industry's premier suppliers to deliver engineered solutions, customized support and best in class responsiveness to our customers.

• Products that perform: We supply specialty engineered solutions from premier suppliers that enable our customers to push the envelope of innovation.
• Knowledge that serves: We provide technical knowledge & best-in class customized support to engineers & buyers of CM's/OEM's.
• Service that delivers: We have created a global distribution network to assist customers deliver on their desired outcomes.

Krayden has an exciting opportunity for a Customer Support Specialist. This position is located at our headquarters in Westminster, CO. In this role, your key responsibility is to assist the Customer Account Specialist Department in the functions related to materials and vendors that are outside of purchasing, CAS, and Shipping & Receiving.

Job Responsibilities:

• Work with the manufacturer as needed to provide documentation
• Complete assignments involving the use of independent judgment
• Ability to work in a fast paced, complex and high-pressure environment judgment in responding to inquiries and resolving issues
• Set priorities and handle multiple tasks simultaneously
• Collects certificates and quality surveys from material vendors and manages
• Complete customer supplier surveys related to product or manufacturer
• Process RMA's, Freight Claims, IMDS/PAPP/PSW
• Attend meetings as required.
• Interfaces with Customer Account Specialists and Technical Sales Representatives in order to provide the responses to inquiries in a courteous and prompt manner.
• Assumes responsibility for establishing and maintaining professional vendors and customers.
• Presents a positive image of Krayden, Inc. by maintaining procedures required answer the telephone.
• Process open order reports for the CAS department; be able to meet the of open order reports weekly to meet department KPI goal.
• Work with other departments to provide the customer with accurate and for their orders as well as updating the system with this information.
• Deliver exceptional customer service to the customers by responding to and courteous manner.

Preferred Qualifications:

• Minimum 1-year prior customer service experience. Manufacturing or Distribution industry experience is a plus.
• Strong PC and computer software experience
• Microsoft Word, Outlook, Excel, PowerPoint, and CRM Software
• Excellent communication skills (verbal and written)
• Exceptional listening and probing skills
• Ability to work effectively under pressure in a fast-paced environment
• Bilingual is a plus

Note: This position is onsite and local to candidates in the Greater Denver area. Relocation assistance is not available at this time.

Benefits:

Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), HRA's, 401(K) Retirement Plan, Aflac Insurances & much more. Krayden Inc. is an Equal Opportunity Employer.

***This job description is intended to be a general description of the duties and responsibilities of this position. It is not necessarily all encompassing and job responsibilities are subject to change in response to legitimate business needs or practices.***