***Must be professionally fluent in both Spanish and English***

• Job Description

  As a Call Center Sales Supervisor, you will be expected to be a subject matter, problem-solving expert while serving as a coach, trainer, and mentor for sales agents. The Call Center Sales Supervisor is expected to model appropriate behaviors/skills and be able to identify those characteristics to train and coach.

  Job Duties

  • Supervise a team of sales agents, offering guidance and support while monitoring their performance and productivity.
  • Supervisor is responsible for delivering on and improving team KPIs and Agent performance.
  • Actively participate in interviewing, hiring, onboarding and termination processes
  • Provide ongoing, timely employee reviews and documentation.
  • Establish a high standard for productivity, quality, and customer experience.
  • Manage daily activities of agents and uphold professional and ethical marketing practices.
  • Maintain upbeat, professional, and motivated demeanor at all times, provide positive reinforcement and mentoring agents.
  • Train team members and ensure proper execution of calling procedures and sales techniques.
  • Monitor calls, coach, and counsel sales agents.
  • Continuously motivate team members developing a highly professional, positive, healthy yet competitive work environment.
  • Initiate programs and ideas to improve performance and operations.
  • Take appropriate and timely action in responding to employee concerns or personnel issues.
  • Track day-to-day team performance and attendance reports.
  • Maintain consistent professional improvement through company provided workshops, tracking Call Center trends and active participation in team projects.

  Minimum Education and Experience

  • At Least 2 to 3 years of supervisory/managerial experience in a Call Center Sales Setting OR 6 months experience in a supervisor role with ADMI's Scheduling Center

  • Customer service and sales experience preferred.

  • Has excellent communication and leadership skills.

  • Proven track record of leading, motivating, and managing others.

  • Motivated self-starter

  • Strong attention to detail

  • Excellent problem-solving skills

  • Excellent verbal communication skills

  • Previous experience with computer software including Excel and MS Word (Power Point a plus).

  • Previous experience and proven ability to effectively and proactively manage change and implement process improvement.

  • Professional and efficient verbal and written communication skills.

  • Ability to effectively coach, train and develop a team of sales associates.

  • Cooperative, professional, and effective interaction skills with co-workers, company staff and visitors.

  • Can adequately demonstrate the following skills: Training, Performance Management, Motivating Others, Giving Feedback, Coaching, Self-Development, Team Development, Motivation for Sales, Self-Confidence, Sales Planning, Orienting Employees, Demonstrating Empathy and Compassion

  • A strong communicator with experience delivering instruction, feedback, coaching, and discipline.

  • Embodies Aspen Dental's cultural values, is motivated to work in a company that strives to improve people’s lives, believes in driving personal and professional growth for Agents, and leads by inspiring individuals to meet their highest potential.

• Internal candidates:

  • Tenure no less than 6 months in the Scheduling Center
  • Minimum team performance of 57% conversion for the year, OR individual performance of 57.5% conversion for the year
  • Must be in good standing and not on any active corrective action

As a Call Center Sales Supervisor, you will be expected to be a subject matter, problem-solving expert while serving as a coach, trainer, and mentor for sales agents. The Call Center Sales Supervisor is expected to model appropriate behaviors/skills and be able to identify those characteristics to train and coach.