Bilingual Pharmacy Technician - Call Center

Pharmacy Technicians

Rx relief is seeking various Bilingual Pharmacy Technicians to work in a Call Center pharmacy setting to work remotely. We are looking to fill this position quickly!

Pay / Benefits / FAQs for the Pharmacy Technician position:

Pay: $19.00 - $23.00 per hour - Depending on experience

Benefits: https://www.rxrelief.com/benefits/

Employee resources: https://www.rxrelief.com/employee-resources/

FAQs: https://www.rxrelief.com/job-seeker-faqs/

Pharmacy Technicians

Job Specifics and Requirements:

-Must be able to work remotely

- Must be bilingual in Spanish

-Must have a valid, clear and active Pharmacy Technician license in any state

-High School Diploma or equivalent

-2+ years of recent Pharmacy Technician experience in a retail setting preferably in a Call Center setting

-Background and Drug Screening

-Health Screening required

Pharmacy Technicians

Responsibilities:

• Interact directly with patients related to new prescription and refill requests, shipment status, billing issues, demographic updates, payment inquiries and general questions
• Responsible for maintaining productivity and quality standards, along with legal and company compliance
• Track and triage all coverage determination requests for approval
• Manage difficult or emotional patient situations: Respond promptly to patient needs and service requests, accept feedback to improve service, meet commitments
• Display excellent communication skills
• Make outbound calls to patients to collect shipping and billing information
• Field inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions, and troubleshoot any problems
• Operate pharmacy software in order to obtain patient and drug information, process prescriptions and perform other necessary functions in accordance with company policies, and state and federal regulations
• Manage prescription refill requests from patients and/or patients’ agents
• Initiate or accept verbal or electronic refill authorization from a medical practitioner or medical practitioner's agent, and record all refill information.
• Establish and maintain patient and clinic profiles
• Manage telephone calls from pharmacy and providers in a timely and courteous manner
• Maintain an understanding of all MMM/PMC clinical guidelines
• Provide all relevant clinical information of a CDR (Coverage Determination Request) to the Clinical Pharmacist for evaluation, as needed
• Adhere to all pharmacy-established procedures and guidelines
• Participate in quality and patient safety initiatives
• Perform any other job-related duties as assigned by the Pharmacy Supervisor.
• Ability to function with frequent interruptions, accept change and prioritize tasks efficiently when faced with competing demands
• Ability to understand the importance of, and respect the confidentiality of, all member information, per HIPAA guidelines
• Ability to establish priorities and accomplishing tasks in a timely manner
• Ability to work in a team environment to create solutions to problems

Pharmacy Technician

Work Schedule Available: Full Time

Monday - Friday (2 Saturdays/month) ; 9:00 am - 6:00 pm