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Patient Scheduler-Bilingual (English and Spanish)
Job description
Job description
One Behavioral Health is a rapidly expanding Telemedicine psychological practice currently serving injured workers across Northern, Central and Southern California
One Behavioral Health is seeking an experienced Patient Care Coordinator/Patient Scheduler with excellent communication and customer service skills to work in our Mid City Los Angeles Office. All applicants must be energetic and motivated; dependable and goal driven.
The Patient Care Coordinator will collaborate will work under our Office Administrator and will collaborate with our STEP/STARS Coordinator and VA and ongoing tasks and to ensure patients are receiving treatment in a timely manner.
This is an in-person position only. A remote or hybrid option for this role is not currently available.
Qualifications:
- Experience with EHR Systems
- Experience working in clinical settings
- Experience in customer service
- Minimum 3 years of patient scheduling work within a busy medical practice
Job Duties:
- Clinician Support
- Respond to clinician requests for assistance if patients do not join the session
- Ensure clinicians schedules are fully booked
- Coordinate with clinicians to modify schedules as needed, I.E vacations, half days, working outside of normal hours
- Support clinicians to ensure that sessions are being held
Patient Processing and Scheduling:
- Create patient charts as referrals are received
- Process new referrals obtaining additional medical records or documents as needed
- Manage 75+ patients for 6-8 clinicians. This includes scheduling/rescheduling intakes and repeat sessions as needed
- Answer incoming phone calls from patients inquiring on clinician availability
- Schedule initial evaluation, recurring sessions, and provide appointment details to referral sources, nurse case managers, or adjusters
- Maintain electronic record of PTP patients and ensure patients are seen within requisite time frame.
- Ensure patient’s charts are updated with the current insurance and adjuster information
- Ensure intake documents are completed
- Ensure patients are adhering to No Show/Late Cancellation policy
- Advise patients of potential discharge when they no show/cancel without notice
- Discharge patients who are non-compliant and provide discharge letter to patients, adjusters, applicant attorneys
- Ensure patients receive intake documents and complete the necessary forms prior to scheduling
- Assist patients as needed. I.E. issues joining zoom sessions, issues accessing intake documents, inquiries regarding treatment
Authorizations:
- Ensure proper authorizations are received prior to scheduling appointments
- Submit additional requests for authorized sessions as needed
- Follow up on pending requests for authorizations with insurance companies
- Maintain electronic record of pending requests and update weekly to ensure accuracy
- Verify authorized sessions fall within authorized dates, and submit requests for extensions as need
- Verify patients are scheduled for the correct number of sessions
Referral Source Liaison:
- Communicate with doctors offices, attorneys offices, adjusters as needed regarding new referrals
- Maintain a proper working relationship with referral source
- Inform referring sources of upcoming appointments for new referrals, send out reports to the PTP office, provide updates regarding status of referral
Job Location: Park La Brea area
Hours: 9am-5pm
Pay: $22-24/hour depending on experience
We are a rapidly expanding psychological practice currently serving patients across California and our ideal candidate will be committed to growing with us.
Job Type: Full-time
Salary: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Healthcare setting:
- Clinic
- Private practice
Medical specialties:
- Psychology
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Los Angeles, CA 90036: Reliably commute or planning to relocate before starting work (Required)
Experience:
- EHR systems: 2 years (Required)
- Medical scheduling: 2 years (Required)
Work Location: In person
Yehuda Gertel Psy.D, QME
Clinical Director
One Behavioral Health
PSY23142 (CA) 3022-57 (WI)
Ph: 805.220.4330
Fx: 310.300.0491
