Patient Scheduler/Patient Care Coordinator

One Behavioral Health is a rapidly expanding Telemedicine psychological practice currently serving injured workers across Northern, Central and Southern California

One Behavioral Health is seeking an experienced Patient Care Coordinator/Patient Scheduler with excellent communication and customer service skills to work in our Mid City Los Angeles Office. All applicants must be energetic and motivated; dependable and goal driven.

The Patient Care Coordinator will collaborate will work under our Office Administrator and will collaborate with our STEP/STARS Coordinator and VA and ongoing tasks and to ensure patients are receiving treatment in a timely manner.

This is an in-person position only. A remote or hybrid option for this role is not currently available.

Qualifications:

· Experience with EHR Systems

· Experience working in clinical settings

· Experience in customer service

· Minimum 3 years of patient scheduling work within a busy medical practice

Job Duties

Clinician Support

· Respond to clinician requests for assistance if patients do not join the session

· Ensure clinicians schedules are fully booked

· Coordinate with clinicians to modify schedules as needed, I.E vacations, half days, working outside of normal hours

· Support clinicians to ensure that sessions are being held

Patient Processing and Scheduling

· Create patient charts as referrals are received

· Process new referrals obtaining additional medical records or documents as needed

· Manage 75+ patients for 6-8 clinicians. This includes scheduling/rescheduling intakes and repeat sessions as needed

· Answer incoming phone calls from patients inquiring on clinician availability

· Schedule initial evaluation, recurring sessions, and provide appointment details to referral sources, nurse case managers, or adjusters

· Maintain electronic record of PTP patients and ensure patients are seen within requisite time frame.

· Ensure patient’s charts are updated with the current insurance and adjuster information

· Ensure intake documents are completed

· Ensure patients are adhering to No Show/Late Cancellation policy

· Advise patients of potential discharge when they no show/cancel without notice

· Discharge patients who are non-compliant and provide discharge letter to patients, adjusters, applicant attorneys

· Ensure patients receive intake documents and complete the necessary forms prior to scheduling

· Assist patients as needed. I.E. issues joining zoom sessions, issues accessing intake documents, inquiries regarding treatment

Authorizations

· Ensure proper authorizations are received prior to scheduling appointments

· Submit additional requests for authorized sessions as needed

· Follow up on pending requests for authorizations with insurance companies

· Maintain electronic record of pending requests and update weekly to ensure accuracy

· Verify authorized sessions fall within authorized dates, and submit requests for extensions as need

· Verify patients are scheduled for the correct number of sessions

Referral Source Liasion

· Communicate with doctors offices, attorneys offices, adjusters as needed regarding new referrals

· Maintain a proper working relationship with referral source

· Inform referring sources of upcoming appointments for new referrals, send out reports to the PTP office, provide updates regarding status of referral

Job Location: Park La Brea area

Hours: 9am-5pm

Pay: $22-24/hour depending on experience

We are a rapidly expanding psychological practice currently serving patients across California and our ideal candidate will be committed to growing with us.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid sick time

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Psychiatry

Schedule:

• Monday to Friday

Experience:

• EHR systems: 2 years (Required)
• Case management: 1 year (Preferred)
• Appointment scheduling: 2 years (Required)

Work Location: In person