Address
Form of work
SalaryWe are looking for stellar Bilingual Call Center Representatives that will be the liaison between our company and its current and potential customers. The representative will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our Call Center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Strong computer skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Minimum high school degree
- Must be fluent in English and secondary language, Spanish
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Do you speak a second language? If so, what language?
- The recruitment process for this role requires a phone screening that will be sent directly from Indeed. Will you be able to complete this step?
Experience:
- customer service: 1 year (Preferred)
- Call Center: 1 year (Preferred)
Work Location: Remote
