Bilingual Law Firm Receptionist (Spanish)

Job description

Ghitterman, Ghitterman & Feld is seeking a receptionist to join our practice with an emphasis on Workers' Compensation, Social Security Disability, and Disability Retirement Law. The Receptionist is the first point of contact for all potential and current clients, vendors, visitors, and any other person or entity interested in learning more about Ghitterman, Ghitterman & Feld. The Receptionist plays a major role in external perspective of our firm and is truly the face and voice of our company. This position responds to inquiries about services, triages questions to the appropriate party, schedules current and prospective client meetings, and assists with outgoing client calls as needed. This candidate must be bilingual (English/Spanish). Candidates must be comfortable working directly with clients and colleagues both in person, over the phone, and virtually. Experience with databases/client or case management software recommended. Customer service experience is a plus. The desire to work as part of a team is a must!

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Essential Duties and Responsibilities
Include performance of the following, or other duties as assigned.

• Warmly and professionally welcome in-person office visitors, address their needs including scanning documents, connecting them with their team and scheduling meetings
• Provide customer service as part of a call center team to manage multi-line phone system with high call volume.
• The call center’s collective goal is to answer every incoming call during business hours.
• Regularly monitor shared inbox
• Review, return, or forward emails or voice messages within one hour, but no later than 1 business day after receipt
• Answer incoming calls by the third ring: obtain client information, complete calls within 5 minutes, or within 10 minutes if scheduling potential client intake
• Utilize database to answer client questions when possible, route calls efficiently and appropriately if unable to handle client inquiries
• Leave note in database for every current or prospective client call handled
• Maintain knowledge of firm’s practice areas and resources for potential and current clients
• Develop proficiency with firm’s software: MerusCase database, Slack, Outlook (maintaining and utilizing Quick Parts), and Zoom video conferencing
• Work as a team to confirm next day’s appointments
• Process outgoing mail and parcels, ensure documents are sent to correct parties
• Assist with miscellaneous projects as assigned in database or requested by other staff as call volume allows
• Responsible for office inventory levels, monitor supplies and submit monthly requests
• Maintain tidy and professional common areas including lobby, conference room, break room; load dirty dishes into dishwasher if applicable; re-set rooms if needed; turn video conference on in conference room every morning

Required Education, Experience and/or Certification

• Graduation from a standard high school or GED
• Customer service experience recommended
• Previous professional experience desired but not required

GG&F Commitments to Professional Excellence

• Commitment to Integrity - We are reliable, trustworthy, respectful, accountable, compassionate, and act with gratitude.
• Commitment to Passion - We are hardworking, dedicated professionals with a passion for helping others. Our clients always come first. We tilt windmills.
• Commitment to Support Each Other - We provide intellectual and emotional support to create and maintain a fun and healthful environment. Always.

Language:

• Spanish (Required)

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you interested and available to work at the office Full-Time (40 hours a week, Monday - Friday 8am-5pm)?
• Why are you interested in this position?

Experience:

• Customer Service: 1 year (Preferred)
• Outlook: 1 year (Preferred)
• Law Firm: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Relocate:

• Turlock, CA 95380: Relocate before starting work (Required)

Work Location: In person