Bilingual (French/English) Service Support Analyst

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “ 
 

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As a Bilingual (FRENCH/ENGLISH) Service Support Analyst, you will provide excellent training in both languages to our new and existing customers in the Service module of our software, by assisting customers during develop, install and training process of their new dealership software. You will be assisting the customer with new software install training onsite as well as online/on the phone. 
 
 

Responsibilities:

• Provide excellent training to our customers in the Service module of our software in both English and French
• Provide excellent Customer Service to our customers 
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Support and troubleshoot issues to the Service Support team
• Maintain documentation and update as processes change within department
• Responds to both internal and external training requests in a timely manner
• Works directly with customer and trains all sessions in assigned module 
• Be able to talk about and navigate our software (service module) to be able to better assist
• Be available to travel one week out of the month (25% to Canada and the USA)

​Qualifications:

• Excellent communication skills in both ENGLISH and FRENCH
• Computer proficiency with strong knowledge of Microsoft Office Suite
• 1-2 years previous experience in the automotive industry or dealership environment
• Superior customer service skills
• Excellent problem solving & trouble shooting skills
• Strong documentation abilities
• Effective time management & organizational skills, strong multi-tasking & prioritization
• Willingness to go the “Extra Mile
• Willingness to commitment to an ongoing system of education and cross-training
• High School diploma

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, and more