Systems Design Engineering Manager

The Field Service Diagnostics Engineering group is part of AppleCare organization. We help build and support all hardware diagnostics used by support technicians for Apple products in Apple retail and other service channels. We strive hard to deliver the best possible customer and technician experience by providing high-quality, easy to use tools to support all Apple products. This person will be responsible for leading two focus areas within this organization. Leading a team that is developing and maintaining our existing diagnostics systems and tools, diagnostic scripts and configuration data. Working with multi-functional engineering teams across Apple to gather requirements, define, develop, and help test the next generation of diagnostic and troubleshooting tools for AppleCare. Strong understanding of programming scalable systems, systems integration and the interaction of system protocols between client and server architectures. Managing a team of very hardworking engineers who develop AppleCare diagnostics tools and technologies to provide extraordinary service recommendations to service technicians to help resolve customer issues. This team will drive automation for our QA tests and scripts. With the growing scale of our product lines, it is imperative that we focus on automating our test suites as much as possible. You will provide the vision on how we do this. Work closely with the engineering and QA teams to understand the scope of automation and direct your team on how to achieve that within very well defined timelines. You will have to influence and negotiate dependencies with multi-functional teams to develop the features needed for the automation suites. You will be responsible for representing Field Service Diagnostic Engineering in technical forums and executive reviews. Develop domain expertise in systems, platform and device as relevant to our diagnostics and secure repair solutions, and be able to communicate effectively at different levels of the organization.