Company

Support And ServiceSee more

addressAddressAustin, TX
CategoryInformation Technology

Job description

An AppleCare Support Experience: Regulated Products, Project Manager is responsible for overseeing readiness activities for AppleCare contact centers in all facets of Apple’s Health and Finance initiatives. This includes, but is not limited to regulated medical features, non-regulated Health and Wellness features, human subject research, regulated finance, and financial servicing all while delivering outstanding support and protecting customer privacy and user safety. A fantastic communicator with the ability to move fluidly between communication styles to meet a varied audience; must be able to present to executive leadership one day and host a roundtable with customer support Advisors the next.

Request

  • 3+ years experience managing projects or programs, including large, cross-functional contact center or support initiatives, preferably with an emphasis on technology solutions
  • Contact Center operations and process experience
  • Knowledge of the product development lifecycle
  • Financial Services regulatory experience (preferred)
  • Medical device experience in a quality/compliance role
  • Strong organizational and project management skills
  • Excellent verbal and written communication skills
  • Ability to maintain and develop relationships within the cross-functional teams
Refer code: 9254135. Support And Service - The previous day - 2024-05-14 12:17

Support And Service

Austin, TX
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