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Salary*Related experience with phones, customer service, telesales or taking payments preferred.*
For more than 35 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.
We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.
Why join us?
· Performance-based bonuses
· 100% company paid employee health benefits
· Remote work available
· More than 80% of development opportunities filled from within
· Repeatedly named one of the Best Call Centers to Work For
· Two-time recipient of the Better Business Bureau’s Torch Award for Ethics
Position Summary:
Our Representatives use a consultative approach to manage and collect on delinquent government accounts. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment or remote work environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team.
Essential Duties & Responsibilities:
- Obtain information from Consumers in order to determine current financial situation and determine solutions
- Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
- Gather proper documentation from Consumers and maintain appropriate follow-up
- Meet daily, weekly and monthly goals as set by management at ConServe
- Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management.
- Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections.
- Record Maintenance – proper management & updating of system to maximize contacts
- Skip-Tracing – to assist in locating & contacting consumers or businesses
Education Requirement:
- High School Diploma or GED
- Associates or Bachelor’s Degree preferred
Skills/ Requirements:
- Related experience with phones, customer service, telesales or taking payments preferred
- Strong aptitude to learn how to navigate new computer databases or software preferred
- The ability to work 8 hour shifts consisting of three (3) days starting between 7am and 9am CST and ending between 4pm and 6pm CST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon - 9pm CST
- Ability to speak and converse in Spanish and English fluently
- Fluent in conversational English and ability to proficiently read and write English
- Ability to proficiently read and write in Spanish is preferred
- Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
- Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
- Strong organizational and time management skills
- Attention to detail
- Ability to act independently to resolve problems
- Motivation to learn
- Ability to work in a positive, collaborative manner with coworkers
- Ability and history of maintaining confidentiality and high level of trustworthiness.
- Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
- Ability to obtain and maintain State Collections Licensure
- Legally eligible to work in the United States
- No conflicts of interest with ConServe or our Clients.
O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02
Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
ConServe is a Drug Free Workplace.
Job Type: Full-time
Pay: $16.00 - $17.50 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Profit sharing
- Referral program
- Tuition reimbursement
- Vision insurance
- Work from home
Weekly day range:
- Monday to Friday
- No weekends
Work Location: In person
