Bilingual Call Center Agent/Part-Time Hourly

Salary: $13.00 Hourly
Location : Waycross, GA
Job Type: Part Time Hourly
Job Number: 2024-07905
Division/Section: District 9-2 County Position
Opening Date: 01/23/2024
Closing Date: 2/6/2024 11:59 PM Eastern
Description
This is a Part-Time Hourly Bilingual Clerical position with the Southeast Health District's Call Center located in Waycross, GA.
Job Responsibilities
Under limited supervision provides excellent customer service for District Call Center, answering inbound calls as well as assisting clients who have general questions about Health Department Programs, scheduling appointments quickly and accurately, contacting Health Departments as needed, and assisting with clinic clerical coverage needs. Arrange for the dispatch of packets as well as sorting materials to be delivered to County Health Departments. Will work in Health Department as a CSR trained in M&M, GA-WIC and DHD to work up clients. Assists in processing daily money reports and making bank deposits as needed. Other duties as assigned.
Minimum Qualifications
High School Diploma or GED. Bilingual-Haitian Creole
Preferred Qualifications:
Previous Call Center experience; Public Health experience; Experience in a health-related field; Experience with Microsoft Office; Open availability Monday - Friday, 7:00 AM - 5:30 PM.
Additional Information
The Southeast Health District (SEHD) encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals.
A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.
Employment Information:
Current State employees are subject to State Personnel Board rules regarding salary.
Southeast Health District accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. SEHD will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
As an employee of SEHD, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
SEHD is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Applicant selected will be required to provide an "official" college transcript, if applicable. The SEHD may contact.
N/A
01
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?

• Yes
• No

02
Are you bilingual - Haitian Creole speaking?

• Yes
• No

03
Do you have a high school diploma or GED?

• Yes
• No

04
How many years of experience do you have performing basic office functions and computer related duties?

• No experience
• Less than 1 year
• 1 - 2 years
• 2 years or more

05
How many years of experience do you have working in a Call Center environment?

• No experience
• 1 to 2 years
• 3 to 4 years
• 5 to 6 years
• Greater than 6 years

06
How many years of experience do you have providing customer service?

• None
• Less than 1 Year
• 1+ Years
• 2+ Years
• 3+ Years
• More than 4 Years

07
Are you currently receiving Retirement Benefits from the State of Georgia?

• Yes
• No

Required Question