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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The Benefits Assistant is accountable for providing responsive customer service to employees and internal departments while managing all benefit-related eligibility processing. This position is integral in the administration of our employee benefits programs for our company.
Duties include, but are not limited to: assisting Benefits Director with planning and employee education as well as other issues as necessary; processing time-off payouts as applicable; serving as liaison between HR/payroll and third party administrator for processing of employee disability requests; Patterning closely with P&D business partners and Payroll on a subset of open disability claims, including ensuring payment while on leave is accurate and ensuring escalated issues are addressed with vendor; responsible for processing and reconciling funding requests and invoices accurately and in a timely manner; providing responsive customer service; assigning and administering employee refunds/collecting premiums as appropriate; overseeing and identifying claim issues by working with employee(s) and insurance companies to resolve applicable issues, then reporting any issues and trends to Benefits Director; understanding and applying benefit laws such as COBRA, HIPAA, ACA, FMLA and other related benefit regulations/laws; and performing additional duties as assigned by the Benefits Director.
Essential Duties & Responsibilities
Knowledge and Skills Required:
- Make decisions in accordance with established policies and regulations.
- Understand, interpret, and apply pertinent federal and state laws, codes, and regulations regarding benefits administration
- Read, interpret, and apply technical materials encountered as a result of work assignments.
- Perform basic mathematical computations such as benefits calculations, payroll deductions, etc.
- Prioritize and handle assignments.
- Maintain strict confidentiality of departmental and employee issues.
- Understand and follow complex instructions.
- Communicate clearly and concisely, both orally and in writing.
- Maintain accurate and up-to-date records and documentation.
- Prepare concise, orderly reports in a timely manner.
- Establish and maintain cooperative working relationships with those contacted in the course of work.
Experience, Skills & Knowledge
