Duties & Responsibilities include:
- Assist with transition of data from legacy platform.
- Design site applications for clients utilizing analysis of client specific HR and benefit plan data.
- Create, test, and implement HR and benefits administration solution for clients.
- Provide close communication with clients to clarify data format requirements.
- Modify and update Benefit Administration system for clients’ online benefit open enrollments.
- Provide ongoing telephone and online support to the client.
- Utilize interpersonal and communication skills to train, instruct and educate clients on the benefit administration solution’s functionality and capabilities.
- Use project management skills to manage implementations and annual plan renewals.
- Respond in a timely fashion to the client requests and concerns related to the system’s business applications.
- Determine nature and extent of support needed, provide support or refer to the appropriate internal or external service to resolve issues.
- Work closely with BAS team colleagues on client-specific initiatives that involve data translation or integration development.
- Update internal systems as required to allow for accurate status reporting and creation of management reports.
- Create and maintain carrier files, point of contact for discrepancy reports.
- Perform ongoing audits of client, carrier, and benefit administration system data.
- Create documentation for future reference, training, and support purposes.
- Through classes, readings, or other mechanisms; continuously increase HR and benefits knowledge as well as HRIS application/tools technology.
Requirements Include:
- Minimum 2-3 years’ experience working with HR-related information systems and/or online self-service benefit enrollment systems. bswift and Benefitfocus knowledge and experience preferred.
- Knowledge of benefit administration systems and EDI experience preferred, specifically bswift Feedbuilder and 834 files.
- Advanced proficiency in MS Excel, working knowledge of MS Office products.
- ACA administration experience a plus
- Attention to detail; excellent analytical skills.
- Excellent Customer Service skills. Ability to manage multiple clients in various stages of implementation and ongoing service.
- A degree in a related field and/or industry certification is desirable.