Benefit Enrollment Specialist - Entry Level

At Eagle Peak , We partnered with the Federal Lifeline Program to make communication tools accessible to low-income households. Our Benefit Enrollment Specialist plays an integral part in allowing families to better navigate tough times when the unexpected happens. As a Benefit Enrollment Specialist, you will assist us in creating a strong, positive impact in the community. We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll.  If you're looking to join a rapidly growing company with a triumphant and positive environment, then a career with Eagle Peak is for you!

Responsibilities as a Benefit Enrollment Specialist: 

• Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program
• Maintain high levels of confidentiality with sensitive client information 
• Act as the primary point of contact responsible for handling all enrollment appointments
• Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve 
• Empathize and deescalate consumer concerns with sincerity, understanding, and care
• Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program

Qualifications as a Benefit Enrollment Specialist: 

• 1-2 years of experience in Consulting, Customer Service, Benefits Enrollment, Member Services, or sales preferred
• Degree in Communications, Psychology, Marketing, Business Management or related fields 
• Ability to maintain a positive attitude, even in times of stress
• Agile thinker and decision-maker
• Impeccable professionalism and communication with clients, management, and fellow staff 
• Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors 

Perks of a Benefit Enrollment Specialist: 

• Community involvement and the ability to make a difference 
• Competitive compensation, bonuses, and incentives

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