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Form of workJob Location: University of Silicon Valley - San Jose, CA
Position Type: Full Time
Education Level: 2 Year Degree
Salary Range: $18.00 - $21.00 Hourly
Travel Percentage: None
DescriptionSUMMARY
This role is responsible for working with the Director of Enrollment Services to support both the admissions and advising teams to ensure the new student and continuing student enrollment processes operate efficiently.
Oversees the inquiry management process to ensure appropriate, effective, and timely responses to inquiries. Responsible for Outreach inquiry entry, producing timely, compliant, and accurate reporting and communications.
DUTIES & RESPONSIBILITIES
Ensure data is entered into the admissions databases, including new student paperwork, application, and enrollment document tracking.
Track admissions inquiries and progress to maximize new student results.
Co-manage admissions email and web chat to communicate with prospective students.
Participate in student recruitment activities by providing information about college opportunities and the admissions process.
Assist with coordinating special events such as Open Houses, workshops, and other on-campus recruitment events.
Maintain the accuracy of applicable University databases.
Manage enrollment files and data reconciliation for new and continuing student registration.
Adhere to laws and regulations governing student recruitment activities and USV’s policies and procedures.
Provide campus tours to prospective students as needed.
Serve as a backup receptionist when needed.
Other duties and related projects as assigned.
QUALIFICATIONS
Education:
Associate degree or higher preferred; or equivalent education and experience.
Experience:
- One year of administrative experience is preferred.
Skills:
Excellent organizational and time management skills.
Ability to collect, analyze, and interpret information to support continuous improvement.
Ability to meet deadlines and manage multiple priorities.
Outstanding written, verbal, and listening skills.
Strong desire and ability to provide outstanding student service.
Customer-centric demeanor.
Ability to establish interpersonal rapport and relate to individuals from a wide range of backgrounds and cultures.
Strong CRM skills and accuracy.
Competent with Microsoft Office: Work, Excel, and PowerPoint.
EEO STATEMENT
USV is an Equal Employment Opportunity & Americans with Disabilities Act institution. We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging. USV encourages minorities, women, veterans, and persons with disabilities to apply.
WORKING CONDITIONS
Work is conducted in a professional office environment with extensive people interaction. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and office machines. Ability to work a flexible schedule that includes some evenings and weekends.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is required to talk and hear. The employee must occasionally lift and/or move up to 5 pounds. The employee is required to sit for long periods of time; use hands and reach with hands and arms for activities such as keyboarding.
BENEFITS
