Bellperson - Casablanca Hotel

SUMMARY DESCRIPTION: The Bell Person welcomes our guests with a smile and a helping hand. The function of a Bell Person is to work closely with the Front Desk Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and other miscellaneous requests. Many times, the Bell Person is the first and last person a guest sees while staying at the hotel. The care, warmth, and attention that goes with this position is crucial to the success of our hotel.

ESSENTIAL DUTIES:  To be present at the Door/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.  Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner  Keep track of guest luggage in the baggage claim area and ensure that luggage is delivered to the appropriate guest rooms.  Arrange mail, message and parcel delivery to guest rooms in a timely manner.  Inspect for and report damage to hotel property in public areas and guest rooms to the MOD.  Inspect public areas and grounds for safety and security issues and report issues to MOD.  Respond to guest requests, complaints and concerns with diplomacy and tact.  Coordinate delivery of services with housekeeping and food and beverage operations to ensure guests enjoy the highest degree of satisfaction with their stay.  Ensure the bell closet and bell carts are cleaned and maintained on a daily basis.  Additional duties as assigned

RESPONSIBILITIES AND AUTHORITIES:.  Assist guests with transportation needs  Ensure your areas are kept clean and stocked with supplies at all times, including public spaces.  Assist other departments as needed (i.e. Housekeeping, Valet, Front Desk, etc.)  Maintain a safe working environment.  Perform other related duties as necessary.  Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.  Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.

REQUIREMENTS:  Enthusiastic, highly motivated and guest driven  Excellent interpersonal and communication experience, both verbal & written  Flexible and able to work various shifts, ability to work in high pressure situations

Education:  Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: 1. High school education or GED 2. 6 months customer service Knowledge:  Hospitality and Customer service. Skills:  Must have excellent interpersonal skills and enjoy working with people.  Enthusiastic, punctual, and dedicated to the job.  Able to deal with a high traffic, high activity environment.

License:  Not required

Physical:  Must be able to stand for long periods of time  Must be able to move throughout the property with ease  May also be required to climb, balance, stoop, kneel, crouch, or crawl.  Position may also require regular lifting of up to 75 pounds.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person