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SalaryEmployment at The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting! Advantages of being a Lake House team member include:
- FREE Lunch and/or Dinner during your shift!
- Membership discounts to the Sands Family YMCA
- Robust and formalized training program to get you doing what you love as soon as possible!
- Many Employee Discounts at The Lake House and through LifeMart!
- Company sponsored Community Service and Wellness Events!
Position Summary: The Bellperson will provide guests with the highest level of service possible while maintaining the standards and reputation of the Hotel. In this position, you will assist the guests with information, luggage, packages, messages, or any other items requested.
Bellperson Responsibilities:
- Required to be able to work varying schedules from time to time. All employees are required to attend all scheduled training and departmental sessions.
- Arrive in the assigned work area on time in full, clean pressed assigned uniform for scheduled shift.
- Perform and complete any and all assigned tasks by management.
- Be familiar with hotel operations/locations and be able to direct guests and answer guest questions of the general facility.
- Recognize guests, develop professional relationships with them, and use their surname as often as is appropriate.
- Be poised in the lobby to assist guests as needed.
- Greet all who approach in a warm, caring manner.
- Ensure that luggage delivery, retrieval, and storage are handled expediently and securely.
- Maintain the luggage carts in excellent condition.
- Have good knowledge of the surrounding area and be able to accurately direct guests throughout the city.
- Have knowledge of area maps and guide books and have a strong familiarity with them.
- Be able to describe all services offered to guests and the times of service.
- Have knowledge of all features of every guestroom and be able to describe well.
- Escort guests to rooms as directed by the front desk or concierge.
- Use the utmost discretion when discussing guests.
- Do not discuss room numbers or names with anyone other than authorized hotel employees.
- Handle tasks as directed by concierge and front desk.
- Ensure that messages, packages, and faxes are delivered in the smoothest, efficient, and quickest manner.
- Shine shoes as requested by guests.
- Use an incident report to record all guest requests and communicate with colleagues on a daily basis.
- Ensure that appropriate supplies are available to handle guest needs.
- Handle all guest issues in the most professional, courteous, and responsible manner possible.
- Communicate all concerns to the concierge and front desk using appropriate procedures.
- Maintain cleanliness of the lobby and luggage storage room at all times.
- Be familiar with all safety and emergency procedures.
- At beginning of each shift, meet with the concierge to learn of special guests and group arrivals.
- Inform managers of all the exceptional actions of guest service by fellow employees.
Ability to:
- Communicate in the primary language in a clear, concise, grammatically correct, pleasant, and sincere manner.
- Understand requests and correctly, creatively, and expediently carry them out.
- Be outgoing, friendly, and patient even after working long hours.
- Handle multiple requests with poise, accuracy, and timeliness.
- Understand and practice the policies of the Hotel.
- Use good judgment at all times.
- Work long hours when necessary and be flexible with schedule. Be able to work weekends and nights and holidays as necessary.
- Stand and walk for extended hours.
- Lift, carry and push up to fifty pounds
The Lake House believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
