AddressJob Summary:
At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire! Bell Services Cast Members create magic for our Guests from the first to last moment of their trip! Working in the Bell Services department, you will have the opportunity to make lasting impressions in a fast-pace luxury hotel environment. You will interact constantly with Guests and Cast Members answering questions, providing directions, event information, and other services to help create a magical experience for our Guests and Cast Members. You also assist arriving and departing Guests with their vehicles, luggage, and more.
Responsibilities:
- Work indoors and outdoors in all kinds of weather including extreme temperatures and high humidity
- Care and store Guest’s property
- Excellent communication skills and high Guest service expectations
- Greet Guests with positive, friendly, and effective demeanor
- Ensure Guest arrival experience is magical through immersive interactions, including those arriving on public transportation and buses
- Proactively address Guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
- Heavy phone answering and basic computer skills
- Write luggage tickets and other required paperwork
- Possess a high level of integrity
Basic Qualifications:
- Able to work in a fast-pace environment and with minimal supervision (self-directed)
- Comfortable talking on the phone and using a computer
- Customer Service focused and a positive demeanor
- Problem-solver
- Fully Available Saturday, Sunday, and holidays
Preferred Qualifications:
- Previous experience in a Hotel/Resort environment
- Previous experience working in a parking facility (e.g., airports, business office building, private parking structures)
- Bilingual preferred
Additional Information:
SCHEDULE AVAILABILITYOur Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. You may be scheduled a graveyard shift. Please note that the principles of seniority are used to schedule all roles.
SUBMITTING YOUR APPLICATION
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KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRResortRoles, DLR Resort Role
The pay rate for this role in California is $19.90 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
