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Form of workOcean Edge Resort & Golf Club is seeking candidates for a Beach Operations Manager. Responsibilities include but are not limited to enforcing policies and procedures, which ensure efficient and effective operation of the private beach facilities including personnel management and training.
Key Responsibilities:
- Prepare work schedules for employees, ensuring adequate coverage.
- Conduct ongoing training with all staff, including weekly departmental meetings.
- Monitor and review staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards.
- Promote a cooperative working climate, maximizing productivity and employee morale.
- Ensure high quality of cleanliness and maintenance for all physical facilities and equipment.
- Oversee membership and guest pass policy adherence.
- Communicate daily with Director of Fun and other members of the Activities management team about day-to-day operations of Bayside Pool and Beach.
- Assists the Director of Fun with the planning and delivery of high-quality recreation events and activities at the pools and beach.
- Be familiar with all hotel services/features, local attractions/activities to respond accurately to any guest inquiry.
- Resolve guest complaints assuring satisfactory resolution and appropriate corrective action steps.
- Anticipate guests’ needs, respond promptly and acknowledge all guests.
- Observe and enforce all rules, regulations and procedures.
- Must maintain high level of safety standards throughout all activities.
- Must understand emergency care management and response system and communicate all pertinent information to any necessary responders,
- Must have basic knowledge of first-aid and minor emergency care; ability to communicate calmly and clearly any and all pertinent information required in emergency response
