Address
Form of workThe GM at CBTC will have full responsibility for all aspects of operations at the Club reporting to the President of the Board of Trustees and collaborating with Club Committees to develop programs and events for membership. The General Manager collaborates with the Tennis Pro and Tennis assistants but the tennis programming and operations are overseen and managed by the Tennis Committee. Additionally, the General Manager will also seek to book and manage private member and non member events including cocktail parties, weddings and rehearsal dinners. He/she will be hands on and responsible for the daily management of the Club and will work to ensure member satisfaction
while promoting hospitality, honoring Club traditions while evolving and improving operations. The Club Manager is the steward of the culture of the club. As such, the manager is entrusted with the hiring, management and development of the wait staff, comprised of members' children and grandchildren for many of whom this is their first professional work experience. The General Manager will manage the Chef, kitchen and dining staff and have oversight of:
Member Relations
? Be the face of the Club and steward the Club's unique culture
? Ensure outstanding member experience
? Demonstrate professionalism and maintain confidentiality Food and Beverage
? Ensure the Club continues to deliver exceptional dining and special events experiences with outstanding food and warm, friendly, and efficient service
? Act as Maître D' at Club Events, Dinners and during Lunch Service
? Oversee food ordering, vendor management and bill pay and menu pricing
Planning and oversight of Club dining events and Private Functions
? Manage reservations and special requests at Weekly Club Dinners
? Plan Club Cocktail Parties and Special Events
? Manage member and non member private events/functions; manage and assist third party vendors such as Tent providers, etc.
Hiring, Training and Management of all (non-tennis) Staff
? Develop annual contracts for key employees
? Manage bi-weekly payroll, set pay rates for all non-tennis staff and provide input to gratuity distribution
? Ensure wait staff is trained on Club essential software
? Ensure club management is trained on inclusivity and sensitivity training
? Manage weekly schedule of all non-tennis staff
? Ensure staffing throughout the closing of the Club
? Ensure all legal requirements are consistently adhered to, including but not limited to State and/or local laws pertaining to alcoholic beverages.
Clubhouse Maintenance and Image
? Opening and closing of Club seasonally
? Ensure that the Club is clean, tidy and a welcoming environment for members.
Other responsibilities include:
? Property management - work with Buildings and Grounds Committee to maintain a list of general upkeep as well as capital projects list.
? Oversight of Landscaper
? Oversee weekly housekeeping and schedule deep cleaning after weddings and large event
? Liaison with Tennis Pro to ensure tennis courts are maintained
Administrative/Communications
? Create weekly in season newsletters optimizing Club Essentials newsletter functions
? Maintain CBTC website - responsible for updating content and photography
? Manage CBTC gmail inbox - respond and triage member questions
? Handle member billing inquiries, making updates in the POS/club management software where necessary
? Create Presentations/Reports as needed to Board of Trustees and Annual Meeting Budget
? Work with the Treasurer to budget annually and oversee the budget. Produce reports as needed to plan for future
Misc:
? Manage taxonomy of items in POS system, set prices annually
? Ensure POS stations (iPads) are functioning, up to date with all software updates
? Post daily charge batches
? Run sales reports
? Ensure POS kitchen printers are functioning
About the Ideal Candidate
CBTC is seeking a candidate with a minimum of 5 years of experience in hospitality and/or private club management. The ideal candidate will have a deep knowledge of club operations with strong food and beverage experience. The General Manager must be highly organized, a strong leader who can motivate a team and delegate and must possess excellent written and verbal communication skills. We desire a General Manager who works to be strongly connected to the membership.
Qualifications
A bachelor's degree is preferred but substantial private club or hospitality experience will be considered. Candidates should be proficient in technology including email, Microsoft Office or Google including spreadsheets and club management software. Experience with Club essential software is a plus.
