Barista, Full And Part-Time, Limited, Monterey Plaza Hotel & Spa

The Monterey Plaza Hotel & Spa is a luxury property within the Woodside Hotel Group collection. This 290 room property has four penthouse suites, over 17,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners Coastal Kitchen and Bar, Helmsman Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options. Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundries. The Monterey Plaza Hotel & Spa is the only Forbes 4-Star property in Monterey, which it has earned annually since 2009.

The Monterey Plaza’s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations. Enthusiastically taking care of our guests defines hospitality at our property.

We are seeking Baristas to join our award-winning team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adheres to the Monterey Plaza Hotel & Spa’s high standard of customer service while standing behind the service counter or moving throughout the outlet and exterior seating areas
• Handles all hospitality transactions while standing and using continuous mobility throughout Tidal Coffee, exterior seating and throughout the plaza
• Welcomes and greets guests promptly, courteously and professionally, and in accordance with the time of day and provides prompt service
• Adheres to hotel service commitments presenting oneself in a professional manner at all times
• Discovers customer needs. Takes drink and food order from guests in a timely manner
• Prepare drinks to meet required standards
• Prepares and set-ups workstation consistently, and in a timely manner
• Walks through Tidal Coffee at regular intervals and monitors the status of table cleanliness
• Clears discarded items and wipes down tables and counters.
• Maintains cleanliness of workstation and outdoor areas
• Stocks and restocks food and beverage items in timely manner
• Follows proper cash handling and cash register procedures
• Follows inventory stocking and recording guidelines
• Contributes to goals and financial performance
• Takes responsibility to learn all aspects of the barista position, recipes and standards
• Contributes to a safe work environment reporting and acting on any unsafe conditions
• Maintains equipment in like new condition. Follows all procedures for equipment use and maintenance. Reports any equipment issues to management or engineering
• Actively promotes hotel outlets and amenities
• Stands and moves behind the counter and throughout Tidal Coffee to continuously perform the essential functions of the position.
• Follows and adheres to policies, procedures and standards.
• Follows safety procedures and policies to ensure a safe work environment.
• Complete all duties in accordance with standard operating procedures.
• Follows all procedures and policies regarding beverage controls in accordance with hotel and state law
• Checks workstation prior to opening for cleanliness
• Performs all the necessary set-up and side work as per guidelines
• Follows all usage procedures regarding P.O.S. (point of sale) system
• Balances all sales daily, after each shift
• Performs designated cleaning and side duties as required
• Pre-bus all tables. Sets up Tidal Coffee prior to opening and regularly monitors throughout shift
• Carry bank for change
• Thanks guests, bids them goodbye, and asks to guests to return
• Maintains knowledge of hotel facilities and surrounding Cannery Row area in order to appropriately assist guests
• Completes all tasks in accordance with standard operating procedures
• Follows instructions of the management team
• Knowledge of food preparation and plate presentation specifications

• Knowledge of Cafe operation, to include appropriate staffing levels, service equipment and guest relations.
• Able to communicate effectively with the public and other team members.
• Excellent organizational skills.
• Follows instructions of the management team.
  
• Ability to read, listen and communicate effectively in English.
• Able to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern demonstrating empathy with the guest and providing positive and proactive solutions.
• Ability to work in a fast-paced environment
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to recite and promote a variety of menu items.
• Ability to add and subtract numbers and to multiply and divide. Ability to perform these operations using units of American money
• Ability to move through a crowded room to assist guests.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Meets legal age requirements for the position.
  

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

GROOMING

All employees must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE

The pay scale for this position is $18.00 per hour, plus gratuities, with the position being eligible for a potential increase after six months.

The Monterey Plaza Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.